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Derby City Gaming and Hotel
- Hotels
- Louisville, KY
About this business
Ready to enjoy even more of what you love at Derby City Gaming? You’re in luck—the all-new Derby City Gaming Hotel is now open! Proudly owned and operated by Churchill Downs, the stylish 123-room hotel features 14 corner suites and a luxurious Presidential VIP suite. Hit the jackpot on the newly expanded gaming floor with over 1,300 of the hottest games, including an outdoor smoking room and VIP gaming area. Remember to use your Players Card every time you wager to be eligible for promotions, bonus Free Play and other perks.... read more
Location details
4520 Poplar Level Rd, Louisville, KY, 40213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
Dear Rhonda. Thank you for sharing your feedback with us. We are pleased to learn that you had a great stay at Derby City Gaming Hotel. We hope to have the opportunity to welcome you back in the near future.
It seems like there were some challenges with the staff's performance during my stay. Unfortunately, the toiletries were not available in the room at the beginning, and it took almost 2 hours to receive them after requesting them.
Business response:
We appreciate your comments regarding the most recent stay you had with us. We do apologize for the inconvenience. Please do come see us again when in the area.
This place was absolutely amazing! Loved it. Will definitely be back. Everything was wonderful.
Business response:
We are so happy that you had a wonderful visit.
Very clean property, all staff encountered were excellent.
Business response:
We are thrilled you enjoyed your stay with us
Business response:
Thank you for the 5 star review!
Business response:
Thank you for the perfect 10!
Well check in didnt go smoothly. We arrived just after 4(check in time) and our room was not ready. Luckily.our son had a room too and his was. They took my phone # to call when ready. We had dinner plans I wanted to clean up for so I finally went down to the desk and it was ready, no phone call. But, afyer we got to our room, it was very nice and clean. The hallways smelled really good, which is very unusual for a hotel. So that was pleasant. Overall we had a great stay and would stay again.
Business response:
We appreciate your feedback about your recent stay and apologize for the hiccup in the beginning. We do invite you back when you are in the area.
Absolutely beautiful place. Great friendly service.. Very clean and food was delicious.
Business response:
Thank you for your review. We appreciate your business and are thrilled you enjoyed your stay as well as food in our dining areas.
Business response:
Thank you for the perfect 10! Please come see us again soon!
Frequently asked questions about Derby City Gaming and Hotel
How is Derby City Gaming and Hotel rated?
Derby City Gaming and Hotel has a 4.6 star rating with 5,235 reviews.
When is Derby City Gaming and Hotel open?
Derby City Gaming and Hotel is closed now. It will open at 9:00 a.m.