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Derby City Gaming and Hotel
- Hotels
- Louisville, KY
About this business
Location details
4520 Poplar Level Rd, Louisville, KY, 40213, United States
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Business response:
Dear Terry. Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a satisfactory stay at Derby City Gaming & Hotel. Your satisfaction is very important to us, and we appreciate your honest review. We are always looking for ways to improve our guests' experiences, so if there are any specific aspects of your stay that you feel could have been better, please feel free to let us know. Your input helps us to continually enhance our services and facilities for future guests. We hope to ... read more
Staff went out of their way to be helpful. Service with a smile, always.
Business response:
Dear Ismael. Thank you so much for your glowing review! We are thrilled to hear that you enjoyed your comfortable stay with us at Derby City Gaming & Hotel. Ensuring our guests' comfort and satisfaction is always our top priority, and we are delighted that we could meet your expectations. It's fantastic to know that you found our accommodations to your liking. We strive to create a relaxing and enjoyable environment for all our guests, and your feedback reaffirms that we are on the right track. We hope to have the pleasure o... read more
The property is conveniently located close to the interstate. It was clean and staff was cordial and responsive to our needs.
Business response:
Dear Micheal. Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a satisfactory stay at Derby City Gaming & Hotel. Your satisfaction is very important to us, and we appreciate your honest review. We are always looking for ways to improve our guests' experiences, so if there are any specific aspects of your stay that you feel could have been better, please feel free to let us know. Your input helps us to continually enhance our services and facilities for future guests. We hope t... read more
Very good place
Business response:
Dear Alberto Cuesta. Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a satisfactory stay at Derby City Gaming & Hotel. Your satisfaction is very important to us, and we appreciate your honest review. We are always looking for ways to improve our guests' experiences, so if there are any specific aspects of your stay that you feel could have been better, please feel free to let us know. Your input helps us to continually enhance our services and facilities for future guests. We... read more
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Business response:
Dear Kenneth. Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a satisfactory stay at Derby City Gaming & Hotel. Your satisfaction is very important to us, and we appreciate your honest review. We are always looking for ways to improve our guests' experiences, so if there are any specific aspects of your stay that you feel could have been better, please feel free to let us know. Your input helps us to continually enhance our services and facilities for future guests. We hope t... read more
I really pay attention to reviews when my husband and I are traveling. All the reviews for this hotel were excellent so I trusted the system. This was one of the most enjoyable and beautiful hotels that my husband have stayed in for a long period of time. The rooms are large and spacious along with the hallways even being fuller and more open. The casino gaming area was so fun and there is no smoking allowed which changes the game for us. We loved it. It's also very close in proximity to the Louisville Convention Center Stat... read more
Business response:
Dear Kathy. Thank you so much for your wonderful review! We are thrilled to hear that you had such a fantastic experience during your stay at Derby City Gaming & Hotel. Ensuring our guests' happiness and satisfaction is always our goal, and we are delighted that you enjoyed our amenities and services. It's fantastic to know that you found everything to your liking. Providing a comfortable and enjoyable stay is what we strive for, and your kind words are truly appreciated by all of us here. We can't wait to welcome you back f... read more
Good hotel, though had to ask for housekeeping after three days.
Business response:
Dear Roy. Thank you for sharing your feedback with us, although we are truly sorry to hear about your recent experience at Derby City Gaming Hotel. Please accept our sincerest apologies for any miscommunication in regard to housekeeping upon request policy. We understand how important a comfortable and pleasant stay is for our guests, and we regret that we fell short of meeting your expectations on this occasion. We would appreciate the opportunity to make it up to you. Once again, we apologize for the inconvenience caused, ... read more
Business response:
Dear Deborah. Thank you for taking the time to rate your recent stay at Derby City Gaming & Hotel. We are thrilled to learn that your stay was exceptional and we look forward to your next visit.
Business response:
Dear Christopher. Thank you so much for your valuable feedback. We are absolutely thrilled to hear that you had an exceptional stay with us at Derby City Gaming & Hotel. Providing outstanding experiences for our guests is our utmost priority, and we are delighted that we could exceed your expectations. Your kind words about our accommodations, service, and facilities mean a lot to us. It was truly a pleasure to host you, and we are delighted that you enjoyed every aspect of your stay. We look forward to welcoming you back fo... read more
Frequently asked questions about Derby City Gaming and Hotel
How is Derby City Gaming and Hotel rated?
Derby City Gaming and Hotel has a 4.3 star rating with 6,973 reviews.
When is Derby City Gaming and Hotel open?
Derby City Gaming and Hotel is open now. It is open 24/7.