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Derby City Gaming and Hotel
- Hotels
- Louisville, KY
About this business
Location details
4520 Poplar Level Rd, Louisville, KY, 40213, United States
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The bed and room was comfortable. We enjoyed playing the slots downstairs in the casino, but my boyfriend wished they had table games as well. We got drinks from the bar and mobile ordered dinner from the chicken restaurant in the bar to take up to our room. We were able to watch HBO Max for free on the room TV, but my boyfriend wished we could access other streaming services, as well. It would have also been nice if our room fridge had a freezer and if we had a microwave. Location was nice, within a 15-minute drive to Churc... read more
Business response:
Dear Kayla. Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent stay with us at Derby City Gaming & Hotel. Providing our guests with a memorable experience is what we strive for, and we are delighted that we met your expectations. Your kind words about our comfortable accommodation and friendly staff mean a lot to us. It was a pleasure having you as our guest, and we look forward to welcoming you back on your next visit to Louisville, KY. If there's any... read more
The room was large and clean
Business response:
Dear John. Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a satisfactory stay at Derby City Gaming & Hotel. Your satisfaction is very important to us, and we appreciate your honest review. We are always looking for ways to improve our guests' experiences, so if there are any specific aspects of your stay that you feel could have been better, please feel free to let us know. Your input helps us to continually enhance our services and facilities for future guests. We hope to h... read more
Business response:
Dear Kenneth. Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a satisfactory stay at Derby City Gaming & Hotel. Your satisfaction is very important to us, and we appreciate your honest review. We are always looking for ways to improve our guests' experiences, so if there are any specific aspects of your stay that you feel could have been better, please feel free to let us know. Your input helps us to continually enhance our services and facilities for future guests. We hope t... read more
This is a first class property operated by Churchill Downs.
Business response:
Dear Joseph. Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent stay with us at Derby City Gaming & Hotel. Providing our guests with a memorable experience is what we strive for, and we are delighted that we met your expectations. Your kind words about our comfortable accommodation and friendly staff mean a lot to us. It was a pleasure having you as our guest, and we look forward to welcoming you back on your next visit to Louisville, KY. If there's an... read more
What an awesome place to stay! Great price. Nice food choices. Easy parking. Super clean. Huge rooms. And a casino! We’ll be back.
Business response:
Dear Marjorie. Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent stay with us at Derby City Gaming & Hotel. Providing our guests with a memorable experience is what we strive for, and we are delighted that we met your expectations. Your kind words about our comfortable accommodation and friendly staff mean a lot to us. It was a pleasure having you as our guest, and we look forward to welcoming you back on your next visit to Louisville, KY. If there's ... read more
Enjoy the decor, bed and room. Only problem was no hot water from basin.
Business response:
Dear William. Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience you experienced regarding the hot water in your shower during your recent stay at Derby City Gaming Hotel. Ensuring that our guests have a comfortable and enjoyable stay is our top priority, and we regret that we fell short of meeting your expectations in this instance. Please rest assured that we have investigated the matter thoroughly with our facilities team to identify and resolve the issue promptly. Your feedba... read more
Your staff was top notch
Business response:
Dear Ralph. Thank you for taking the time to share your feedback with us. We are pleased to hear that our staff exceeded your expectations and you had a satisfactory stay at Derby City Gaming & Hotel. Your satisfaction is very important to us, and we appreciate your honest review. We are always looking for ways to improve our guests' experiences, so if there are any specific aspects of your stay that you feel could have been better, please feel free to let us know. We hope to have the opportunity to welcome you back for an e... read more
Beautiful hotel and comfortable stay The hotel is beautiful. The beds are comfortable, we had a king bed. The bathroom is spacious and nice. We ate at the steakhouse bar called Oliver’s, the food and drinks were great! We just ate at the bar but there is a fine dining sit down restaurant too. We also went to the sports bar and watched baseball on the multiple tv screens. Would definitely stay here again.
Business response:
Dear Alicia. Thank you so much for your glowing review! We are thrilled to hear that you enjoyed your comfortable stay with us at Derby City Gaming & Hotel. Ensuring our guests' comfort and satisfaction is always our top priority, and we are delighted that we could meet your expectations. It's fantastic to know that you found our accommodations to your liking. We strive to create a relaxing and enjoyable environment for all our guests, and your feedback reaffirms that we are on the right track. We hope to have the pleasure o... read more
Business response:
Dear John. Thank you for sharing your feedback with us, although we are truly sorry to hear about your recent experience at Derby City Gaming Hotel. Please accept our sincerest apologies for any inconvenience or disappointment you encountered during your stay. We understand how important a comfortable and pleasant stay is for our guests, and we regret that we fell short of meeting your expectations on this occasion. Your feedback is invaluable to us as it helps us to identify areas where we can improve. We would appreciate t... read more
Frequently asked questions about Derby City Gaming and Hotel
How is Derby City Gaming and Hotel rated?
Derby City Gaming and Hotel has a 4.3 star rating with 6,973 reviews.
When is Derby City Gaming and Hotel open?
Derby City Gaming and Hotel is open now. It is open 24/7.