This profile has been claimed by the business owner or representative.
Derby City Gaming and Hotel
- Hotels
- Louisville, KY
About this business
Location details
4520 Poplar Level Rd, Louisville, KY, 40213, United States
Get directions
No complaint at all from this hotel
Business response:
Dear Oswaldo. Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a satisfactory stay at Derby City Gaming & Hotel. Your satisfaction is very important to us, and we appreciate your honest review. We are always looking for ways to improve our guests' experiences, so if there are any specific aspects of your stay that you feel could have been better, please feel free to let us know. Your input helps us to continually enhance our services and facilities for future guests. We hope t... read more
No statement at this time.
Business response:
Dear Gwendolyn. Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent stay with us at Derby City Gaming & Hotel. Providing our guests with a memorable experience is what we strive for, and we are delighted that we met your expectations. Your kind words about our comfortable accommodation and friendly staff mean a lot to us. It was a pleasure having you as our guest, and we look forward to welcoming you back on your next visit to Louisville, KY. If there's... read more
I love hotel.
Business response:
Dear Tabatha. Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent stay with us at Derby City Gaming & Hotel. Providing our guests with a memorable experience is what we strive for, and we are delighted that we met your expectations. Your kind words about our comfortable accommodation and friendly staff mean a lot to us. It was a pleasure having you as our guest, and we look forward to welcoming you back on your next visit to Louisville, KY. If there's a... read more
Wonderful stay. Fast and easy check in. Very nice and clean room. Comfy bed, cool room and quiet all night. Definitely will come back.
Business response:
Dear Arleen.Thank you so much for your valuable feedback. We are absolutely thrilled to hear that you had an exceptional stay with us at Derby City Gaming & Hotel. Providing outstanding experiences for our guests is our utmost priority, and we are delighted that we could exceed your expectations. Your kind words about our accommodations, service, and facilities mean a lot to us. It was truly a pleasure to host you, and we are delighted that you enjoyed every aspect of your stay. We look forward to welcoming you back for anot... read more
Room was lovely!
Business response:
Dear Carol. Thank you so much for taking the time to give us your valuable feedback! We are thrilled to hear that you had an excellent stay with us at Derby City Gaming & Hotel. Providing our guests with a memorable experience is what we strive for, and we are delighted that we met your expectations. Your kind words about our comfortable accommodation and friendly staff mean a lot to us. It was a pleasure having you as our guest, and we look forward to welcoming you back on your next visit to Louisville, KY. If there's anyth... read more
Highly recommend Love this hotel. Quaility of room for the price was the best I''ve had outside of Vegas.
Business response:
Dear Joseph. Thank you so much for your valuable feedback! We are thrilled to hear that you enjoyed your comfortable stay with us at Derby City Gaming & Hotel. Ensuring our guests' comfort and satisfaction is always our top priority, and we are delighted that we could meet your expectations. It's fantastic to know that you found our accommodations to your liking. We strive to create a relaxing and enjoyable environment for all our guests, and your feedback reaffirms that we are on the right track. We hope to have the pleasur... read more
Very nice place. The woman who checked us in couldn't have been more bored with her job. Dining service is slow. Rooms are huge. Some of the patrons are a little sketchy. Saw a few hookers in the casino.
Business response:
Dear Jonathan. Thank you for sharing your feedback with us, although we are truly sorry to hear about your recent experience at Derby City Gaming Hotel. Please accept our sincerest apologies for any inconvenience or disappointment you encountered during your stay. Your feedback is invaluable to us as it helps us to identify areas where we can improve. Once again, we apologize for the inconvenience caused, and we hope to have the chance to welcome you back for a much-improved stay.
Nice, clean, modern, and great hospitality
Business response:
Dear Christina. Thank you so much for your valuable feedback. We are absolutely thrilled to hear that you had an exceptional stay with us at Derby City Gaming & Hotel. Providing outstanding experiences for our guests is our utmost priority, and we are delighted that we could exceed your expectations. Your kind words about our accommodations, service, and facilities mean a lot to us. It was truly a pleasure to host you, and we are delighted that you enjoyed every aspect of your stay. We look forward to welcoming you back for ... read more
Business response:
Dear Diona. Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a satisfactory stay at Derby City Gaming & Hotel. Your satisfaction is very important to us, and we appreciate your honest review. We are always looking for ways to improve our guests' experiences, so if there are any specific aspects of your stay that you feel could have been better, please feel free to let us know. Your input helps us to continually enhance our services and facilities for future guests. We hope to ... read more
Frequently asked questions about Derby City Gaming and Hotel
How is Derby City Gaming and Hotel rated?
Derby City Gaming and Hotel has a 4.3 star rating with 6,974 reviews.
When is Derby City Gaming and Hotel open?
Derby City Gaming and Hotel is open now. It is open 24/7.