Derby City Gaming and Hotel

Business response:

Dear Edward. Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a satisfactory stay at Derby City Gaming & Hotel. Your satisfaction is very important to us, and we appreciate your honest review. We are always looking for ways to improve our guests' experiences, so if there are any specific aspects of your stay that you feel could have been better, please feel free to let us know. Your input helps us to continually enhance our services and facilities for future guests. We hope to... read more

Business response:

Dear Joe. Thank you so much for your glowing review! We are thrilled to hear that you enjoyed your comfortable stay with us at Derby City Gaming & Hotel. Ensuring our guests' comfort and satisfaction is always our top priority, and we are delighted that we could meet your expectations. It's fantastic to know that you found our accommodations to your liking. We strive to create a relaxing and enjoyable environment for all our guests, and your feedback reaffirms that we are on the right track. We hope to have the pleasure of w... read more

Business response:

Dear Carla. Thank you so much for taking the time to review your recent stay! We are thrilled to hear that you had an excellent stay with us at Derby City Gaming & Hotel. Providing our guests with a memorable experience is what we strive for, and we are delighted that we met your expectations. Your kind words about our comfortable accommodation and friendly staff mean a lot to us. It was a pleasure having you as our guest, and we look forward to welcoming you back on your next visit to Louisville, KY. If there's anything mor... read more

Business response:

Dear Julie. Thank you so much for taking the time to provide your valuable feedback on recent stay! We are thrilled to hear that you had an excellent stay with us at Derby City Gaming & Hotel. Providing our guests with a memorable experience is what we strive for, and we are delighted that we met your expectations. Your kind words about our comfortable accommodation and friendly staff mean a lot to us. It was a pleasure having you as our guest, and we look forward to welcoming you back on your next visit to Louisville, KY. I... read more

Business response:

Dear Deidra. Thank you so much for your valuable feedback! We are thrilled to hear that you had such a fantastic experience during your stay at Derby City Gaming & Hotel. Ensuring our guests' happiness and satisfaction is always our goal, and we are delighted that you enjoyed our amenities and services. It's fantastic to know that you found everything to your liking. Providing a comfortable and enjoyable stay is what we strive for, and your kind words are truly appreciated by all of us here. We can't wait to welcome you back... read more

Business response:

Dear John. Thank you so much for your valuable feedback. We are absolutely thrilled to hear that you had an exceptional stay with us at Derby City Gaming & Hotel. Providing outstanding experiences for our guests is our utmost priority, and we are delighted that we could exceed your expectations. Your kind words about our accommodations, service, and facilities mean a lot to us. It was truly a pleasure to host you, and we are delighted that you enjoyed every aspect of your stay. We look forward to welcoming you back for anoth... read more

Business response:

Dear Craig. Thank you for sharing your feedback with us, although we are truly sorry to hear about your recent experience at Derby City Gaming Hotel. Please accept our sincerest apologies for any inconvenience or disappointment you encountered during your stay. We understand how important a comfortable and pleasant stay is for our guests, and we regret that we fell short of meeting your expectations on this occasion. Your feedback is invaluable to us as it helps us to identify areas where we can improve. We would appreciate ... read more

Business response:

Dear John. Thank you so much for your feedback! We are thrilled to learn that you enjoyed your comfortable stay with us at Derby City Gaming & Hotel. Ensuring our guests' comfort and satisfaction is always our top priority, and we are delighted that we could meet your expectations. It's fantastic to know that you found our accommodations to your liking. We strive to create a relaxing and enjoyable environment for all our guests, and your feedback reaffirms that we are on the right track. We hope to have the pleasure of welco... read more

Business response:

Dear Kim. Thank you so much for taking the time to review your recent stay with us! We are thrilled to hear that you had an excellent stay with us at Derby City Gaming & Hotel. Providing our guests with a memorable experience is what we strive for, and we are delighted that we met your expectations. Your kind words about our comfortable accommodation and friendly staff mean a lot to us. It was a pleasure having you as our guest, and we look forward to welcoming you back on your next visit to Louisville, KY. If there's anythi... read more