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Derby City Gaming and Hotel
- Hotels
- Louisville, KY
About this business
Location details
4520 Poplar Level Rd, Louisville, KY, 40213, United States
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Excellent service, clean and a lot of fun!
Business response:
Dear Maria. Thank you so much for your wonderful review! We are thrilled to hear that you had such a fantastic experience during your stay at Derby City Gaming & Hotel. Ensuring our guests' happiness and satisfaction is always our goal, and we are delighted that you enjoyed our amenities and services. It's fantastic to know that you found everything to your liking. Providing a comfortable and enjoyable stay is what we strive for, and your kind words are truly appreciated by all of us here. We can't wait to welcome you back f... read more
I WILL DEFINITELY STAY HERE AGAIN!!!!
Business response:
Dear Emanuel. Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent stay with us at Derby City Gaming & Hotel. Providing our guests with a memorable experience is what we strive for, and we are delighted that we met your expectations. Your kind words about our comfortable accommodation and friendly staff mean a lot to us. It was a pleasure having you as our guest, and we look forward to welcoming you back on your next visit to Louisville, KY. If there's a... read more
Super clean. Nicely appointmented rooms...
Business response:
Dear Kenneth. Thank you so much for your wonderful review! We are thrilled to hear that you had such a fantastic experience during your stay at Derby City Gaming & Hotel. Ensuring our guests' happiness and satisfaction is always our goal, and we are delighted that you enjoyed our amenities and services. It's fantastic to know that you found everything to your liking. Providing a comfortable and enjoyable stay is what we strive for, and your kind words are truly appreciated by all of us here. We can't wait to welcome you back... read more
Business response:
Dear Nohan. We are thrilled to learn that you enjoyed your comfortable stay with us at Derby City Gaming & Hotel. Ensuring our guests' comfort and satisfaction is always our top priority, and we are delighted that we could meet your expectations. It's fantastic to know that you found our accommodations to your liking. We hope to have the pleasure of welcoming you back for another comfortable stay soon. If there's anything more we can do to enhance your experience next time, please do not hesitate to reach out.
Was my first time staying here and I will definitely be back 10 out of 10. Staff was very friendly and willing to help me if I needed any. They were also very welcoming. The ambience was so beautiful. I will definitely be back.
Business response:
Dear KeShawn. Thank you so much for your glowing review! We are thrilled to hear that you enjoyed your comfortable stay with us at Derby City Gaming & Hotel. Ensuring our guests' comfort and satisfaction is always our top priority, and we are delighted that we could meet your expectations. It's fantastic to know that you found our accommodations to your liking. We strive to create a relaxing and enjoyable environment for all our guests, and your feedback reaffirms that we are on the right track. We hope to have the pleasure ... read more
Business response:
Dear Lucky. Thank you for sharing your feedback with us, although we are truly sorry to hear about your recent experience at Derby City Gaming Hotel. Please accept our sincerest apologies for any inconvenience or disappointment you encountered during your stay. We understand how important a comfortable and pleasant stay is for our guests, and we regret that we fell short of meeting your expectations on this occasion. Your feedback is invaluable to us as it helps us to identify areas where we can improve. We would appreciate ... read more
Very nice and clean room. The chop house was really good.
Business response:
Dear Roger. Thank you for sharing your feedback with us! We are thrilled to hear that you had a positive experience during your stay at Derby City Gaming & Hotel. Your kind words about our accommodations and Oliver’s Chophouse & Bourbon Bar mean a lot to us and will surely encourage our dedicated staff. At Derby City Gaming & Hotel, we strive to provide each guest with a memorable and enjoyable stay, and it's rewarding to know that we succeeded during your visit. Your review will be shared with our entire team to inspire the... read more
Business response:
Dear Donna. Thank you so much for taking the time to provide us with your feedback! We genuinely apologize for failing to exceed your expectations. Providing our guests with a memorable experience is what we strive for. It was a pleasure having you as our guest, and we look forward to welcoming you back on your next visit to Louisville, KY. If there's anything more, we can do to make your future stays even better, please don't hesitate to let us know.
The best experience! From check in to check out the experience was top notch across the board. The amenities were great abd the staff were super friendly. We will be back!
Business response:
Dear Tracy. Thank you so much for your wonderful review! We are thrilled to hear that you had such a fantastic experience during your stay at Derby City Gaming & Hotel. Ensuring our guests' happiness and satisfaction is always our goal, and we are delighted that you enjoyed our amenities and services. It's fantastic to know that you found everything to your liking. Providing a comfortable and enjoyable stay is what we strive for, and your kind words are truly appreciated by all of us here. We can't wait to welcome you back f... read more
Frequently asked questions about Derby City Gaming and Hotel
How is Derby City Gaming and Hotel rated?
Derby City Gaming and Hotel has a 4.3 star rating with 6,976 reviews.
When is Derby City Gaming and Hotel open?
Derby City Gaming and Hotel is open now. It is open 24/7.