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DeSitter Flooring
- Home Services
- La Grange, IL
About this business
DeSitter's success could be measured by the impressive number of customers and communities we serve, or by the more than 150 million square feet of floorcovering we've installed for both residential and commercial customers; but the greatest measure of our success is the number of years our customers have been turning – and returning – to us to fulfill all their floorcovering needs.
Location details
1 N Kensington Ave, La Grange, IL, 60525, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 8:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 6:00 p.m. | |
| Thu | 9:30 a.m. to 8:00 p.m. | |
| Fri | 9:30 a.m. to 5:30 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Sales person was very helpful in choosing a color and pattern that suited the room we were carpeting. Additionally, she was respectful of my budget. The installers were polite and cleaned up the area that was carpeted.
Business response:
Monica - Our sales associates are always here to help and we take the time to work with our clients to be sure that the options we present fall within your needs, your budget and your specific tastes! Katie R. - Client Services
Karen was great! She came to my house, measured my stairs and said she would pull some samples for me to see later that day. She picked out exactly what I liked after just a few minutes in my home. The installers were right on time and did a great job. We love the warmth the runner adds to our stairs. Thank you!
Business response:
Sharon - Karen and our other sales associates know the right questions to ask their clients to determine exactly what it is that they are looking for and what will be best for their homes. We are thrilled Karen was able to help you find the perfect product for you and that you love it! Katie R. - Client Services
Very helpful and responsive via phone calls, emails, and in house visits. Great service and quality.
Business response:
Linda - The DeSitter staff wants all of our customers to be able to rely on us for consistent and open communication. If you have questions, we want to answer them! If you need help, we want to be there! We are glad to hear that this shows. Katie R. - Client Services
The entire experience from dealing with Paul the sales associate to the installers, was easy and first rate. Everyone was kind, courteous and professional.
Business response:
Ted - Our staff at DeSitter are all very knowledgeable and experienced professionals and we are happy to hear that that is exactly how our customers see us! We appreciate you recognizing us for that! Katie R. - Client Services
Loved my salesperson and the installers were on time, did a great job, and were done before I expected. Loved everything. I will be back.
Business response:
Staci - At DeSitter, we have some of the best craftsman and installers and with the combination of their experience, knowledge and hard work ethic, they are often able to get the jobs completed faster than most customers are used to. We cannot wait to help you with your next project! Katie R. - Client Services
Paul was courteous, patient, and knowledgeable. He listened well. Robert and his partner were prompt, efficient, and careful moving our furniture. Both were courteous and answered our questions during installation.
Business response:
Bob - When working with our clients, Paul and all of our sales associates know the importance of listening to what a client needs and wants in order to determine what would best fit for your home. Our installers also make sure to answer any questions a client has while working in their home. Katie R. - Client Services
The reps at DeSitter provided excellent service and consultation from the first meeting to pick out our carpet all the way through the installation. And the product was great - the carpet works very well in our home. Thanks to the DeSitter team for making this such an easy process and experience.
Business response:
John - Our staff members at DeSitter make sure they stay in contact with their clients and see the job all the way through to the end. We are truly happy when our customers love the end result and appreciate the opportunity to work with each of our customers.
One time, explained the process well, and responded to the needs which arose very quickly and professionally.
Business response:
Thom - We know that the process of purchasing and installing flooring is not simple or always done with no hiccups, but we make sure our clients are well informed and that we handle any concerns that occur right away! Katie R. - Client Services
Good experience overall. There were some hiccups with planning installation, but those were resolved without too much issue and luckily the team was flexible in scheduling installation. DeSitter has a wide variety of carpet in stock, make sure to look at as many options as possible and take a number of samples to consider.
Business response:
Julie - I apologize if there was any delay with scheduling but am happy that we got it straightened out for you. We know that our customers have different style preferences so we make sure that we have a large enough variety to try and cater to each. Thank you for your words of advice! Katie R. - Client Services
Frequently asked questions about DeSitter Flooring
How is DeSitter Flooring rated?
DeSitter Flooring has a 4.9 star rating with 1,329 reviews.
When is DeSitter Flooring open?
DeSitter Flooring is closed now. It will open tomorrow at 9:30 a.m.