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DeSitter Flooring
- Home Services
- La Grange, IL
About this business
DeSitter's success could be measured by the impressive number of customers and communities we serve, or by the more than 150 million square feet of floorcovering we've installed for both residential and commercial customers; but the greatest measure of our success is the number of years our customers have been turning – and returning – to us to fulfill all their floorcovering needs.
Location details
1 N Kensington Ave, La Grange, IL, 60525, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 8:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 6:00 p.m. | |
| Thu | 9:30 a.m. to 8:00 p.m. | |
| Fri | 9:30 a.m. to 5:30 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The installers were professional, polite and efficient. The carpeting was expertly installed. We love our new carpet and hope to do our family room later this year. My only concern was the payment. There was some confusion on the handling of the 2nd payment installment. My salesman told me you would run my credit card, yet I felt like the installer wanted payment. My initial payment had been declined by my bank due to their fraud procedures. I okayed the payment with the bank and the payment went through. Given the ba... read more
Business response:
Debbie - Thank you for bringing this to our attention and for speaking with me today regarding the situation. Again, I do apologize as this is not something that normally occurs with our company but that also does not mean it's excusable. We will use your feedback to better improve our company and appreciate your honesty. We are happy that the rest of your experience was so enjoyable! Katie R. - Client Services
The staff was very friendly and knowledgeable and really spent the time with me to find the right carpet. They ordered extra samples for me, got them to me quickly, and didn't try to sales pitch me into making a quick decision. Delivery was very timely and the carpet looks great. I would definitely recommend.
Business response:
Susan - Our staff at DeSitter knows how important it is to treat our customers with the respect and courtesy that they deserve. We are here to help you find the products and services that you are looking for and not to force you into anything. We are glad to hear that it showed! Katie R. - Client Services
I will always use DeSitter Flooring for all of my flooring needs. I love the convenience of shopping locally and the staff is very knowledgeable and helpful. The installers are very professional, meticulous and experienced.
Business response:
Donna - At DeSitter, it is important to us that our employees are very professional and experienced in their field so that we can off their extensive knowledge and expertise to our customers for a job well done! Thank you for your partnership. Katie R. - Client Services
Tim O'Brien was very easy to work with. We received a bid in a timely manner. Once the project was approved, your installers were able to install the carpet quickly and efficiently. Thank you!
Business response:
Deborah - We are very happy to hear that all went well and you were satisfied! Our sales associates, just like Tim, know that our client's time is very important and we do our best to have a quick turnaround on everything. Katie R. - Client Services
We were interested in new carpeting for our stairways. We worked with Karen who gave us great advice and gave us a few options that fit within our price range. She visited our home promptly to take measurements. The carpet installers were professional and skilled. We are very pleased with our entire experience with DeSitter.
Business response:
Joan - Our sales associates, just like Karen, work in-depth with their clients to be sure to offer options that work with your specifications and keep you in budget. We are happy you were so pleased! Katie R. - Client Services
Once we had chosen the carpet we wanted, it took a little longer than expected to get a finalized quote. That being said, we are very happy with the result. The installation was great, pricing was fair, and the people were great to deal with.
Business response:
Justin - I apologize that your quote took longer than expected. We will be sure to remind our sales associates how important it is that they communicate and submit documents to be reviewed in a timely manner. We are happy to hear you were pleased overall! Katie R. - Client Services
Frequently asked questions about DeSitter Flooring
How is DeSitter Flooring rated?
DeSitter Flooring has a 4.9 star rating with 1,329 reviews.
When is DeSitter Flooring open?
DeSitter Flooring is closed now. It will open tomorrow at 9:30 a.m.