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DeSitter Flooring
- Home Services
- La Grange, IL
About this business
Location details
1 N Kensington Ave, La Grange, IL, 60525, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 8:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 6:00 p.m. | |
| Thu | 9:30 a.m. to 8:00 p.m. | |
| Fri | 9:30 a.m. to 5:30 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Overpriced!!!
Business response:
Taras - I am terribly sorry that you feel this way. DeSitter will never try and say that we have the cheapest prices around but we feel we are very comparable to other stores and showrooms that stock the same quality products and offer the same great customer service that we do. If you'd like to come in and work with a sales associate to find something within your budget, we'd love for you to stop by! Katie B. - Client Services
I posted a review a few weeks ago regarding Desitter Flooring and their outstanding customer service. It's been 3 weeks and I still have not heard back from them regarding the bedroom furniture that was dropped by their installer causing the mirror to dislodge. The installer secured the mirror again using staples however Desitters customer service said that they contacted another 'contracted' company to review my furniture. Customer service? I dont think so. Another example of poor communication.
The flooring looks great but my experience with Karen Gaimari was subpar. There was insufficient material delivered to the job and it was not finished when promised. Karen provided terrible customer service and I had to track her down instead of her seeking to remedy the situation. She always made me feel like my project was unimportant. I found her arrogance unjustified and her demeanor rude and condescending.
Business response:
Beth - I sincerely apologize that you feel this way and can assure you that this is not the experience DeSitter wants our customers to have. I know that our customer service manager and business development manager have been in contact with you and I will be sure to bring this to their attention. While we are very happy to hear that the flooring looks great, we are sorry for the other inconveniences and concerns regarding your sales associate. We thank you for your business and your honest feedback as we will use this inform... read more
my 'poor' review was deleted. Why is that?
Poor communication between salesman & buyer, between scheduler & buyer, between installer & buyer, between scheduler & installer. Originally scheduled install for late morning on 6/12. I received call on 6/9 requesting that i reshedule for 6/13 (between 8am and 10am first installation) as a favor to them. Recieved a messsage on 6/12 that installers would now be arriving between 11am and 1pm (different than the agreed upon reschedule time). Installers showed up about 9:30. Both the salesman and scheduler confirmed with me... read more
Business response:
Mark - I am very sorry to hear that you had such a dissatisfying experience while working with our company. This is not something that we take lightly and I will be sure to speak with the appropriate individuals to find out what may have happened and to also reconsider our processes and figure out how we can better improve them. I have spoken with our customer service manager and our installation coordinator and have been given updated information that the issues with the coax cables have been taken care of and that we are c... read more
The carpet is wonderful. The installers were friendly but cracked a tile that we cannot fix and may have trouble replacing. We are looking for our replacement tiles but have not found them as yet.
Business response:
Tim - While I am very happy to hear that you are satisfied with your carpeting, I am sorry to hear about the tile situation. I do know that your salesperson and our customer service manager are on top of it and will handle appropriately. Thank you for your business and cooperation. Katie B. - Client Services
Had 2 jobs, new hardwoods and carpets. 1st job hardwoods, showed up 4 hours later than said which took the job into another day. Had minor problems which did come back and fix. Then, carpet install took forever to schedule. Carpet was in just installers couldn't do it for over a week or so after carpet was in. For the money we spent, I don't think the service was there in the install department. They use outside contractors for install so that is the problem. Was never offered any compensation for our problems even th... read more
Business response:
Shelly - I am sorry to hear that you were not fully satisfied with your experience with DeSitter. While this does not happen often, there are times where our installation schedule does get booked rather quickly and we have to wait a week or so longer to get a job scheduled to be completed. I apologize that this happened in your case. As you mentioned in your review, there were a couple issues with your first install and DeSitter handled the situation as we should. We thank you for your feedback and will be sure to discuss wi... read more
Our main contact Debbie repeatedly missed details that led to stop/starts on the project and required me to keep shuffling my schedule. She didn't mention/realize that we'd need a plumber to install a drain between the tear-out day and install day (which were booked consecutively), so the team showed up, did what they could, and then had to leave. She didn't instruct the installation team what the shower curb should look like, so this created a bit of chaos the second time they showed up. She told me to have shower fixtures ... read more
Business response:
Laura - On behalf of DeSitter, I'd like to apologize for you having to have gone through this type of ordeal with our company. As you know, DeSitter respects and appreciates our customers and our goal is to maintain our relationships with them while providing quality products and service. I have spoken with our Customer Service manager, Veronica Rodriguez, and know that these issues have already been looked into and handled. I'd like to thank you for your honesty and for bringing these matters to our attention as this is how... read more
Went to showroom to in Glen Ellyn. Picked out tile, for my kitchen, foyer, and two baths had someone come out take measurements. A week later can't get a quote from them. Or even anyone to call me back. One big giant run around. Make sure your job is big enough for them or you won't get the time of day from them.
Business response:
Ryan - I am terribly sorry that you initially had a negative experience with us but am happy to note that these matters were addressed and taken care of. At DeSitter, we never want a customer to feel that their business is not good enough for us as that is not at all the case. The staff at DeSitter is appreciative to every customer we get and we thank you for the opportunity to not only address these concerns but to also handle them properly. Katie B. - Client Services
Frequently asked questions about DeSitter Flooring
How is DeSitter Flooring rated?
DeSitter Flooring has a 4.8 star rating with 1,427 reviews.
When is DeSitter Flooring open?
DeSitter Flooring is closed now. It will open at 9:30 a.m.