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DeSitter Flooring
- Home Services
- La Grange, IL
About this business
Location details
1 N Kensington Ave, La Grange, IL, 60525, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 8:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 6:00 p.m. | |
| Thu | 9:30 a.m. to 8:00 p.m. | |
| Fri | 9:30 a.m. to 5:30 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Sharon was so helpful in showing us the right carpet for our situation. The color turned out to be perfect. The Installers were timely and did a beautiful job. The furniture was put back in place and everything was cleaned up and vacuumed. Nice Job guys!
I submitted a "Contact Us" email on a Sunday, had a new floor installed by Wednesday morning. DeSitter "gets it" and I suggest anyone looking at flooring to start their search with DeSitter. Paul Massey was efficient and it actually felt like he wanted to earn my business. At the end of the day: DeSitter beat the big box retailers on cost, with better quality, and faster by four weeks.
We are very satisfied with our new flooring. The installers were efficient and did a great job. Our disappointment is the follow up customer service. When ordering our flooring we specifically asked our salesperson to order above the recommended 10% overage for any unexpected issues that may arise during installation so we would have leftover for any future need to replace damaged planks. We were advised we could do this. We were already over budget but thought it was well worth it. When the job was complete we asked ou... read more
Business response:
Robin - We are so sorry to hear you ran into issues with your installation. Thank you for taking your time to provide your feed back. DeSitter Flooring does take all issues seriously and not only work hard to resolve them but to learn from them as well. I apologize if you felt you did not receive the best possible customer service in this matter but please know that we have notated your feed back and will use it to better ourselves as a company. Please feel free to always reach out directly, to our Customer Service Depar... read more
After going to another carpet store, and having yet another come out to the house,we decided to stop into DeSitter Flooring. So glad we did. We received excellent in store service, with better pricing than the other 2. One of the things that sold me on DeSitter is their lifetime guarantee for installation. It's not often one buys carpeting, and I want it to last. (The carpet being replaced was a sculptured shag from the 1980's that showed no wear not even the padding). We wanted a new, fresh look, and everyone who sees o... read more
Business response:
Trudi - We are so glad you love your new carpet. New flooring is a big investment and we want to make sure we provide you with the best possible product, installation and service. Thank you! Christy D - Client Services
I waited 6 months to do this review because I wanted to be sure the LVT installed in our below ground and humid family room wouldn't buckle. I shouldn't have worried. The floor was installed perfectly, no problem in the humid summer or now the frigid winter. DeSitter's installation crew is topnotch!
Business response:
Susan - This is the best kind of review! Time is a a true testament to quality work. We are so glad you are happy with your LVT. We hope you enjoy if for many years to come. Thank you! Christy D - Client Services
I've got what feels like small rocks and uneven areas under my new carpet. My expectation was a much higher.
Business response:
Marlon - We are sorry to hear of the issues you are having with your carpet. Please reach out to your sales rep so your issue can properly be addressed. Thank you! Christy D - Client Services
Make sure employees cover shoes when delivering/carrying materials through the house.
Business response:
Elizabeth - Thank you for your feedback! At DeSitter, we understand the importance of respecting our customer's homes and we will be sure to assess this with our warehouse/delivery/installation staff. Katie B. - Client Services
The sales staff Allen is great . The installers are the worst. The people who installed our laminate floor did not communicate with me at all. The person who was apparently the leader (Chris) did not say more than two sentences to me. He did not introduce himself when he arrived and I had to ask him his name and if he was from DeSitter, he gave the appearance he did not want to be there. They set up their saws on my deck without asking, when they left there was sawdust all over my deck and my seven Bonsai plants were covere... read more
Business response:
William - I am terribly sorry to hear that your experience was far from satisfactory. At DeSitter, our priority is to make sure our customers receive quality products, quality installations and exceptional customer service. This is not the standard that we hold ourselves to and I have already brought it to the attention of our managers. I know Allan has already been in communication with you regarding these issues and we appreciate your patience and understanding. Katie B. - Client Services
I previously wrote an email to the customer service manager and the sales manager, but in summary: 1. Carpet was made incorrectly 2. We had a pad only for 6 weeks (old carpet torn out before they realized new carpet was wrong size). This caused several cuts, torn and snagged clothes and excessive dirt in the house 3. We were promised a new pad when the correct carpet arrived, but the installers showed up without it. 4. No one has called to follow up on our experience. We have been a loyal customer for 16 years and have tol... read more
Business response:
Nic - I am very sorry to hear that you are having difficulty with different parts of your current order and experience with us. I will be reaching out to the involved parties on DeSitter's side to see what the status is and will have someone get back to you regarding it. Thank you for your patience and we hope that things will be resolved and that you will continue to choose DeSitter in the future. Katie B. - Client Services
Frequently asked questions about DeSitter Flooring
How is DeSitter Flooring rated?
DeSitter Flooring has a 4.8 star rating with 1,427 reviews.
When is DeSitter Flooring open?
DeSitter Flooring is closed now. It will open at 9:30 a.m.