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DeSitter Flooring
- Home Services
- La Grange, IL
About this business
Location details
1 N Kensington Ave, La Grange, IL, 60525, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 8:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 6:00 p.m. | |
| Thu | 9:30 a.m. to 8:00 p.m. | |
| Fri | 9:30 a.m. to 5:30 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
They were very helpful. Everything was done on time and as promised.
Business response:
James - We appreciate your review. We love that you were happy with the efficient professional service that you received. We hope that you would consider us on any future projects. Thank you! Veronica R. - Customer Service
I was very satisfied with my recent purchase from DeSitter Flooring. The salesperson, Tim O'Brien was helpful in my selection and the installation also went well. The installers were courteous and on time and I was very satisfied with the results.
Happy with the product and installation. Not so happy with the online and email way of doing things. Gave up trying to apply for the rebate
Business response:
Linda - We are happy to hear that you're satisfied with the carpeting and installation! I've went ahead and reached out to your salesperson and she will handle the rebate portion for you and also be in touch with you shortly to follow up on it. Thank you and we apologize for any difficulty you may have encountered. Katie R. - Client Services
First, I would like to say I was very pleased with the service and help in the store. I brought in my measurements for them to figure out how much tile I needed and bought what I thought was the appropriate amount according to their calculations with a little to spare "just in case". My tile was on back order and while I was waiting for it they offered to have an estimator come to my house to verify the correct amounts since we could alter the quantity due to the back order. The man came over and took measurements and I ne... read more
Business response:
Sue - We're happy to hear you enjoyed your experience at our Tile Gallery. When we provide our customers with a labor quote, we send our estimator to measure and base our quantities off how much our installers need to complete the job. We always include a % of extra material, should extra cuttings be needed, broken pieces, repairs needed down the road, etc. In this situation, you provided your salesperson with your desired quantities to order. You informed your salesperson that you were not going with our installation team s... read more
The carpet installers were great. Everything else fell apart. You false advertised a sale, your salesman stood me up on an appointment, he couldn't get the product I ordered after many communications. I had been a DeSitter customer for years. Too bad I won't be back.
Business response:
Gail - I am very pleased to hear that you are satisfied with your carpeting and our expert carpet installers. However, I'd like to apologize for the other inconveniences and difficulties that you experienced while working with us. Although I cannot comment specifically on the issues that you encountered as I was not directly involved, I can assure you that your feedback is important to DeSitter and will not go unnoticed. I will be bringing the complaints to management and they will use this information to better train our em... read more
Felt there was a lack of communication. I did most of the follow up. Would have liked quicker follow up after measure. I had to make visit to store to move purchase forward after measurements were taken everyone was very polite and helpful on store visits. Wrong samples came in and I also had to visit the store to find out the status of the samples. This process started end of June or early July. And is still not complete
Business response:
Barbara - I apologize for the inconvenience that you experienced with having to be the one to initiate most of the communication with our store. After we spoke yesterday, I made sure to follow up with your sales associate and have received confirmation this morning that she has taken care of the situation and has been in contact with you to keep you updated. I will be sure that the communication is kept up and again, my apologies for your dissatisfaction. You can be sure that we are taking your feedback into account and will... read more
1. Issue with sales representative 2. Communication issue with install crew Only one person spoke English and that person was non communicative, with the exception on telling me they would not install the vent open/close apparatus that they removed to stain the vents. 3. The material ordering issues A. We were shipped Four Vent covers not Three and no Electrical Outlet cover B. We have Five boxes of flooring as overage Two are unopened.
Business response:
Tim - I apologize that you experienced some difficulties while working with DeSitter but I do thank you for providing your honest feedback. At DeSitter, our staff and sub-contractors that work with us are culturally diverse and this may possibly be what contributed to the conflict with communication that you had. I will be sure to bring that and the vent issue to our warehouse managers attention. As far as the overage material goes, I'd like to speak with you to clarify a few things and will then address that as well. Please... read more
I went to DeSitter for my tile job because of the excellent experience I had purchasing carpeting with them. However, the tile experience was completely different, from a salesperson who didn't answer or respond to calls, problems with the materials drop off, and finally problems with the transitions which required multiple visits to get resolved. I was assured there would be no additional charge and that the transitions were part of the original bid, but ended up getting billed for it in the end as well as additional mate... read more
Business response:
Georgeann - Thank you for bringing these concerns to our attention. I have forwarded your message regarding these concerns to your sales associate and to our administrative manager to have them addressed specifically. If you have not already heard from your sales associate, she will be in contact with you very shortly to have the balance issue taken care of. I would like to apologize on behalf of the company for any inconveniences or difficulties you've encountered during your experience with us and want to assure you that w... read more
De Sitter is "THE BEST"! Not only the products but as well the installation. All very professional! And the salesperson, Terry, was all the help we could need and she withheld no energy or time serving in any way that she could. Much appreciated! The results and the experience could not be better. Steve DeSitter: You always have been the "very best in every way", and you still are succeeding! A long time customer: Margaret Schaaf. (Remember that lady who brought in a sample of carpet you sold her over 20 years ago ... read more
Business response:
Margaret - Thank you so much for such kind words. The DeSitter family has always taken great pride in their company and it's because of customers such as yourselves that we continue to strive for excellence. The owners are committed to investing in their employees and their business because they want to uphold the great vision that was started by their grandfather Louis DeSitter. We thank you for your continued support and look forward to working with you for at least the next 20 years! Katie R. - Client Services
Frequently asked questions about DeSitter Flooring
How is DeSitter Flooring rated?
DeSitter Flooring has a 4.8 star rating with 1,427 reviews.
When is DeSitter Flooring open?
DeSitter Flooring is closed now. It will open at 9:30 a.m.