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Dialpad
- Other
- San Ramon, CA
About this business
We love using this platform. It makes our work a lot professional, easier and better. The Real-time assist cards have been essential for us.
An excellent, no frills IP phone service. It's been a trouble-free experience. Can complete calls without an issue, and see some of the customer information. It also integrates without hiccups with both Salesforce and Zendesk
If you are looking at other providers... look no further. Dialpad has been great and the fact they continually rollout new features is great. They are in the forefront of the VOIP space.
Great tool its a great tool, easy to use and ber helpful to allocate my customers
It gets the job done, but make sure you take time on the front end to set it up properly Overall it's a decent product/service, but certainly not without faults. We implemented right before the pandemic hit in 2020, so it someway it's saved us when we were forced to go remote. Since then we've had issues with the quality of calls, dropped calls, calls not ringing through to the user, but going right to vm.
Use Dialpad! I love Dialpad! It is perfect for the company I work for. Our customers love it too.
Helpful review - Dialpad Ai Contact Center The system is pretty good although sometimes, dropped called are counted as missed call which is inaccurate
Game changing call center improvement Dialpad Ai Contact Center has revolutionized our call center and allowed us to deliver a higher level of service to our customers.
Great Customer Support and Tool For Business Great experience with the contact center when I need to reach out for issues or product support on specific items.
Frequently asked questions about Dialpad
How is Dialpad rated?
Dialpad has a 4.3 star rating with 257 reviews.
When is Dialpad open?
Dialpad is closed now. It will open on Monday at 9:00 a.m.