Dr. Kelly's Surgical Unit - North Phoenix

Tiffany P. 

on Yelp

a year ago

You people are not 100% transparent with pricing. You don't disclose everything during the appt or at check-in, it's when I come to pick up the dog and look at the bill that I know what I am being charged for. $91 for IV added to dental cleaning and requiring IV is bullshit. Another reviewer said you do the "bait and switch" game, you quote low and add on $$ after. Shame on you. 

Cheryl G. 

on Yelp

2 years ago

DO NOT GO HERE! DO NOT WASTE YOUR MONEY! THEY ARE A BAIT & SWITCH business. THEY CANT EVEN SCHEDULE AN APPOINTMENT THE FIRST TIME YOU CALL. YOU NEED TO CHASE THEM. RED FLAG! MY BAD FOR CALLING THEM! First of all...it was difficult to make an appointment. She told me to call back later & I did. Was told to call back again the following week, which I did. Finally after calling back for the third time I was able to make an appointment. This was for their location in Mesa. She said the cost for dental cleaning ranges from $3... read more

Denny B. 

on Yelp

2 years ago

I absolutely love these people they're very good to our dogs. But they are impossible to get an appointment in the East Valley. Three times now I was told to call back at a "specific time on a specific day" and I did that... to the very minute. For the third time again, I cannot get an appointment because they don't have any. I don't understand why they can't schedule more than one week at a time. It's very unfortunate and it's very discouraging and does reflect poorly on their scheduling abilities I guess. Beyond frustra... read more

Tracey C. 

on Yelp

2 years ago

Changing my review. Unfortunately, this crew has changed drastically in the last couple years. I struggle with getting true information and feedback, we are told that things like bloodwork is able to be declined, but then when we decline it, we are told "oh, sorry, it's actually required" and the reason is some wishy-washy "the doctor thought it was a good idea" but with no backup or reasoning. The bloodwork adds another $100 and it is unnecessary even with their own age-related rules. Unfortunately, we are done with thes... read more

Grace H. 

on Yelp

2 years ago

This is a money grab! They give a low estimate over the phone, and then once they are finished, there are 5 or 6 extra charges that were never discussed on the phone. My dogs visit was more than double the phone quote. Also, they did a pre op look and said I should expect 1 extraction. I later got a call recommending 5 more extractions. She had her teeth cleaned not long ago with X-rays and all looked good. So I asked if they could quickly email me the X-rays to see what the problem is with these other 5 teeth. ( I'm a de... read more

John P. 

on Yelp

2 years ago

If I could I'd do zero stars. After confirming my appt via text with my dogs name, breed, WEIGHT, and age (5-6yrs old) I used PTO to take my German Shepard 30 min away from home for a dental cleaning. I explicitly told them how much my dog weighed (around 130lbs) they did not give any signs that there would be any issues. I get to my appt and they weigh my large German Shepard at 134lbs. They tell me they won't do the cleaning unless he LOSES 55lbs, then I can call back and schedule with them. What a joke. Literally wasted m... read more

Cami K. 

on Yelp

2 years ago

I will never go back here. The staff that I dealt with had no bedside manner and kept misgendering my cat EVEN WHEN THEY WERE WORKING ON HER. Wth?!?! They call me and says 'your cat has not been cooperative while trying to do her dental'. She's a cat. She's scared. Should this be something they're prepared for?!? They then say they're doing a lot of extractions and reiterate she's not doing well under anesthesia. This cat who they can't bother to remember the gender of or properly sedate is my emotional support animal for ... read more

George P. 

on Yelp

2 years ago

I would give Zero stars on this unfortunately. This is very sad and my wife and I don't know what has happened over the past few years because last time with our same cat Sonny a totally different experience. Last time this was a 5 star experience. Too bad to see poor customer service and poor business practices at full exposure here. Last time our cat had an infection in his mouth and during the consultation and blood work at the first appointment they told us about all the teeth that needed to be removed and ones they wer... read more

Caleigh C. 

on Yelp

2 years ago

This is for the PHX location: I was told that my dog would be scheduled for surgery at the same time as consultation and this did not happen. Additionally, when the agent greeted me, they asked what Priority Pet quoted me and indicated that the quote was high. They then told me the quote of Dr. Kelly's Surgical Unit, which was only a difference of $6. Very unprofessional and huge waste of time.