DraftKings at Casino Queen

3.9

Hotels
East St Louis, IL

About this business

Hospitality Hotels

Location details

200 Front St, East St Louis, IL, 62201, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 3:00 p.m.
Tue	8:00 a.m. to 3:00 p.m.
Wed	8:00 a.m. to 3:00 p.m.
Thu	8:00 a.m. to 3:00 p.m.
Fri	8:00 a.m. to 5:00 p.m.
Sat	8:00 a.m. to 5:00 p.m.
Sun	Closed

3.910,872 reviews

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Anonymous

2 years ago

The checkin staff was excellent and very helpful with retrieving the watch i had left in my room after i checked out. The room was spacious but the rug needed to be vacuum and there were spider webs and a spider in the window. The filters in the heating and cooling system hadn't been cleaned which my husband did. The system needed to be cleaned more as there was a lot of dust in it. Overall, it was a good stay because of the people we met.

Business response:

Hello and thank you for taking the time to share your feedback with us! We're thrilled to hear that our check-in staff was able to assist you in getting your watch and that you enjoyed the spaciousness of your room. We sincerely apologize for the cleanliness issues you encountered, particularly with the carpet and the A/C unit. Please rest assured that your comments have been shared with our housekeeping team to ensure we improve our standards moving forward. We’re glad you had a good stay overall and appreciated the people ... read more

Amy

2 years ago

Our stay was pretty good overall except for the staff member who checked us in. She was very rude and unpleasant and does not belong working in the customer service industry.

Business response:

Hello Amy and thank you for sharing your experience with us. We truly apologize for the negative experience you had at check in. This is certainly not the level of service we strive to provide, and we understand how disappointing this must have been for you. We would appreciate the opportunity to make this right. Please contact a manager at your earliest convenience so we can address your concerns directly. If you have any additional details about your experience that you’d like to share, we would be grateful for your input.... read more

Michelle

2 years ago

Business response:

Hello Michelle! Thank you for the wonderful review, we greatly appreciate you taking a moment to rate us, and we look forward to seeing you again in the future.

Anonymous

2 years ago

Rosa Anna

2 years ago

Carpets stained leaking toilet which made the bathroom floor weak and flexing when you walk on it and tiles cracked. Comfortable beds and great air conditioning. Surrounding area is extremely run down and feels unsafe. Graffiti on abandon buildings.

Business response:

Hello Rosa Anna, thank you for taking a moment and sharing your experience with us. We're truly sorry to hear about the issues you experienced with the carpets and the bathroom, we will address these concerns with our housekeeping and maintenance teams to ensure improvements are made. On a positive note, we're glad you found the beds comfortable and enjoyed the air conditioning. We truly appreciate your kind words about those aspects. Your feedback is invaluable, and we will address the concerns you raised to improve our gue... read more

Daniel

2 years ago

Business response:

Hello Daniel, thank you for rating us. If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We’re committed to enhancing our services and hope to see you again in the future.

Michelle

2 years ago

Business response:

Hello Michelle! Thank you for the wonderful review, we greatly appreciate you taking a moment to rate us, and we look forward to seeing you again in the future.

Jennifer

2 years ago

The location was great! The desk staff at check in left a lot to be desired. They were more concerned with their phone than the guests. Tv kept going in and out with the rain so don’t count on entertainment in the room. But otherwise the room was nice and clean and comfortable. Good value.

Business response:

Hello Jennifer and thank you for taking the time to share your experience with us. We’re thrilled to hear you enjoyed the convenience of our location and found your room clean and comfortable. However, we sincerely apologize for the issues you experienced during check-in and with the TV. Our team is committed to providing excellent service, and we’ll address your concerns to ensure our staff is fully engaged with our guests. We’re also looking into the TV connectivity issue to improve your experience in the future. We apprec... read more

Kim

2 years ago

The property is fine, could use an update

Business response:

Hello Kim, thank you for rating us and sharing your experience. If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We’re committed to enhancing our services and hope to see you again in the future.