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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Business response:
Hello Daniel, we appreciate you for taking the time and leaving us a review. Our management team is interested in knowing more about your stay, if you would like to share more about your experience, please contact management by calling the hotel front desk. Thank you!
Business response:
Hello Donna, we appreciate you for taking the time and leaving us a review. Our management team is interested in knowing more about your stay, if you would like to share more about your experience, please contact management by calling the hotel front desk. Thank you!
Carpet was dirty
Business response:
Hello Rea and thank you for your feedback. We’re sorry to hear about the cleanliness. This is not the standard we aim for, and we’ve shared your comments with our housekeeping team to address immediately. We appreciate you bringing this to our attention.
I wouldn’t recommend this hotel
Business response:
Hello David, we're sorry to hear your stay didn’t meet expectations. Your feedback is important to us, and we’d welcome the opportunity to learn more about what went wrong so we can improve.
Very disappointed. We often stay at Casino Queen and use the shuttle to Battlehawks and Cardinal games. Prior to booking this stay i called the front desk to verify shuttle was running to the UFL championship game. I was told yes. When we checked in i asked again and was told yes again. We came down to the lobby to get our wrist bands and was told "shuttle starts 90 minutes prior to the game" About an hour before the game started, one of the young ladies from the front desk came out and told us that there would not be a shut... read more
Business response:
Hello Charles and thank you for taking the time to share your experience. We’re truly sorry for the confusion surrounding the shuttle service and understand how disappointing it must have been to miss the game. To clarify, our complimentary shuttle service operates for all Cardinals, Blues, and Battlehawks games. We recognize that this distinction wasn’t clearly communicated in your case, and we regret the frustration that caused. Your feedback has been shared with our team to help improve communication and guest service goi... read more
Room clean except for stains all over carpet. Rooms could use an update.
Business response:
Hello Joseph! Thank you for leaving us a great review, we appreciate you taking the time and giving us all the feedback. We do apologize for the stained carpet, and we will speak with the appropriate teams and use your feedback as a coaching tool to provide a better product for you and future guest to come. Once again, we thank you for sharing your feedback and we hope to see you again
Run!! Do not stay here! Pool is green, stains on the carpeting in the room, stains on the bed sheets, hallways reeked of weed, the only exercise equipment that worked was the 1 exercise bike! The two treadmills did not work, the stair stepper did not work, the elliptical did not work, they are missing hand weights, and the rowing machine directions are in Spanish only! No one cleaned up the towels from the pool area overnight!!! And yes, people still swam in the green pool!!!!!! Praise God nothing happens to my vehicle, that... read more
Business response:
Hello Trish and thank you for taking the time to share your experience. We are genuinely sorry to hear about the number of issues you encountered during your stay. Please know that we take this feedback seriously. We’ve already addressed the concerns with our housekeeping, maintenance, and facilities teams, regarding the pool, fitness equipment, and cleanliness throughout the property. We truly regret that your stay was not what it should have been. We have taken your feedback on board, and we will strive to make improvement... read more
Toilet wouldn’t flush! Reported to front desk suppose sent maintenance no one came no accommodations offered
Business response:
Hello Christina and thank you for your feedback. I’m truly sorry to hear about the issue with the toilet and the lack of response from our team. That’s not the level of service we strive for, and I understand how frustrating that must have been. We’ve shared your comments with our maintenance and front desk teams to ensure this is addressed and doesn’t happen again. Your experience is important to us, and we appreciate you bringing this to our attention.
I was not impressed at all and felt like the photos are an injustice. The carpets in the round were absolutely disgusting and we didn’t even dare to take our shoes off!
Business response:
Hello Becky! We’re sorry to hear that your experience did not match your expectations and that the condition of the carpets did not meet your standards. We understand how frustrating that can be, and your feedback has been shared with our housekeeping and management teams for immediate attention. Thank you for bringing this to our attention. Again, we are sorry that you had a less than stellar experience with us and we hope to have another chance at having you. Thank you!
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 3.9 star rating with 9,454 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is open now. It will close at 5:00 p.m.