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Dreamcatcher Inn of Sedona
- Hotels
- Sedona, AZ
About this business
Location details
2986 W State Rte 89A, Sedona, AZ, 86336, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible Stay and No response. It’s bad experience and lot leaking in front of the door. Even I raised complaint there is no response. I was stayed with stinking whole night. It’s not worth to stay here.
Business response:
Dear Guest,We’re truly sorry to hear about your disappointing experience. This is far below our standards, and we apologize for the lack of response to your complaint. Your concerns about the leakage and odor are being taken seriously, and we’ll address these issues immediately. We appreciate your feedback and regret that we did not meet your expectations.Thank You,Dreamcatcher Inn of Sedona Management
our family of 4 stayed for 2 nights. the location was good with various markets and dining areas near by. However, upon arriving at our room, we found hairs underneath the dining table and dirt on the floor, and one of the blanket smelled like food. The staff really need to clean the suite well before accepting guests.
Business response:
Dear Min,We're glad you appreciated our convenient location, but we’re genuinely sorry for the cleanliness issues you encountered. This does not reflect our usual standards, and we’ll address this with our housekeeping team immediately. Your feedback is invaluable, and we’ll ensure improvements are made. We hope you’ll consider giving us another chance to provide your desired stay.Sincerely,Dreamcatcher Inn of Sedona Management
For the cost this place really misses the mark. For $350/night - the room smelled musty, there were dozens of small ants found in bathroom and around the room, trash under and around the beds from previous guests, and the floors were filthy. My kids walked around the room for about 2 minutes and their feet were black with dirt. One quick wipe of the floor with a wet wipe came up black with dirt… not sure if they ever clean the floors based on what we saw. Could hear upstairs neighbor walking around quite a bit, but I won’t f... read more
Business response:
Dear Nicholas,Thank you for taking the time to share your experience. We sincerely apologize for the cleanliness issues you encountered during your stay, as this is not the standard we strive for. Your feedback regarding the musty smell and the presence of ants will be addressed with our housekeeping team to ensure improvements are made. We're glad to hear that you appreciated the room's remodel, but we understand that cleanliness is paramount, especially for families. We value your comments and hope you'll reconsider us for... read more
Business response:
Dear Jessica,We are sorry that your experience at our Dreamcatcher Inn of Sedona hotel was not up to par. We hope you will give us another chance to provide you with the superior hospitality we are typically known for. If you read all of our previous reviews, you will find that we take immense pride in offering a great place to stay, and it's important to us to take the feedback guests provide and look for ways to improve. Thank you for choosing to stay with us.Sincerely,Dreamcatcher Inn of Sedona Management
Business response:
Dear Aaron,We would love to know how we could have improved your stay. Once again, we are sorry for any inconvenience you faced. Our goal at Dreamcatcher Inn of Sedona is to provide the best lodging experience in Dreamcatcher Inn of Sedona, and it looks like we failed to meet that mark.We hope you choose us again and give us a second chance to provide a great stay in Sedona.Sincerely,Dreamcatcher Inn of Sedona Management
Business response:
Dear Joyce,Thank you for providing your rating. We are sorry that we could not live up to your expectations. Also, if you could tell us about the problems you faced, it would be more helpful to solve them. We are sorry for the inconvenience and would ask you to give us another chance to deliver our best.Thank You,Dreamcatcher Inn of Sedona Management
Just so so Would not recommend for the price. Just so so
Business response:
Dear Caryl,Thank you for sharing your feedback. We're sorry to hear that your experience with us did not meet your expectations, especially in terms of value for the price paid. Your satisfaction is important to us, and we strive to provide all our guests with a positive experience. We would appreciate it if you could give more details about your stay and any areas where you feel we can improve. Your feedback helps us identify areas for improvement and ensures that we can better meet our guests' needs and expectations in the... read more
The room did not accurately match the photos online and no room cleaning is done until the third day also internet on TV is not reliable. The staff however to check in were very nice
Business response:
Dear Neomi,Thank you for sharing your feedback with us. We apologize for any discrepancies between the room and the online photos. We'll address this issue and update our listings accordingly to provide a more accurate representation of our accommodations. Regarding the housekeeping schedule and the TV internet, we'll look into improving these aspects to ensure a better experience for our guests.We're glad to hear that you found our staff at check-in to be pleasant, and we hope to have the opportunity to welcome you back for... read more
Frequently asked questions about Dreamcatcher Inn of Sedona
How is Dreamcatcher Inn of Sedona rated?
Dreamcatcher Inn of Sedona has a 4 star rating with 1,610 reviews.
When is Dreamcatcher Inn of Sedona open?
Dreamcatcher Inn of Sedona is open now. It will close tomorrow at 12:00 a.m.