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Dreamcatcher Inn of Sedona
- Hotels
- Sedona, AZ
About this business
Location details
2986 W State Rte 89A, Sedona, AZ, 86336, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This Inn is very overpriced for the location and the safety of guests. It has zero curb appeal. When I pulled up, I was very disappointed. I would give it two stars. ** The front desk person was extremely nice and efficient. **** The room and bedding very clean. The kitchenette cute and functional. ****
Business response:
Dear Andrea,Thank you for sharing your feedback with us. We appreciate your positive comments about the front desk service, the cleanliness of the room, and the functionality of the kitchenette. However, we regret that the overall impression of our inn did not meet your expectations.Your input is valuable, and we'll consider your comments as we strive to enhance the guest experience. We apologize if the pricing seemed disproportionate to the location and safety concerns. We aim to provide good value for our guests and will r... read more
Business response:
Dear Ayumi,We apologize for your difficulties while staying at our Dreamcatcher Inn of Sedona hotel. This is not at all the type of experience we aim to provide. Once again, we are sorry we did not meet your expectations.We certainly would love to hear directly from you with more context and feedback on where we failed to meet your expectations.Thank You,Dreamcatcher Inn of Sedona Management
Business response:
Dear Guest,Thank you for leaving a review for us; however, I apologize for any inconvenience you may have faced during your stay. We would love to know what went wrong during your visit to ensure a better experience for all our guests.Thank You,Dreamcatcher Inn of Sedona Management
Business response:
Thanks for leaving us a review. I apologize for any inconveniences you encountered during your stay. Take care.
Multiple issues with cleanliness. The worst problem was that the door lock was broken such that the key didn't work. The deadbolt worked from the inside only. one of us had to stay in the room and let the other one in after they went out to pick up dinner. In addition, the Expedia price was $25 more than if one contacted the hotel directly.
Not worth the money.
Business response:
Dear David,I am disappointed the accommodations were not up to standards. It seems the refrigerator in the room had been turned down or off and it was leaking. Our front desk agent did check the refrigerator and turned it up to get it cooled again and cleaned up the leak on the floor. We work hard to make sure everything is in good working order prior to the guest's arrival and evidently, we let this slip through the cracks. Our housekeeping team members have been informed of the situation and will be more aware of the worki... read more
Property nearby everything and recently upgraded, however with only scalding hot water in shower (cold non-existent) no way to take a shower. Very disappointing! Also no adjustment in services offered (reduction in fee) for defective plumbing.
Business response:
Dear Gail,Thank you for taking the time to leave us a review.We are glad that you enjoyed our convenient location and modern amenities.I apologize for the poor maintenance in the room and the bathroom. We are always doing our level best to improve our product.We hope you will give us another chance to serve you with superior hospitality and provide you with a more personal experience.Thank You,Dreamcatcher Inn of Sedona Management
It was a completely unplanned stay due to my car broke down. I was promised a queen bed, what I got was a full size bed (maybe smaller than usual full size bed) With me and my son it was a very uncomfortable night on that bed.
Business response:
I understand your frustration and I am sorry you had an uncomfortable night. I did double check and all of our beds are standard queen size.
Frequently asked questions about Dreamcatcher Inn of Sedona
How is Dreamcatcher Inn of Sedona rated?
Dreamcatcher Inn of Sedona has a 4 star rating with 1,610 reviews.
When is Dreamcatcher Inn of Sedona open?
Dreamcatcher Inn of Sedona is open now. It will close tomorrow at 12:00 a.m.