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Dreamcatcher Inn of Sedona
- Hotels
- Sedona, AZ
About this business
Location details
2986 W State Rte 89A, Sedona, AZ, 86336, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible experience found several hairs in the sheet and multiple different color stains on the cover sheet, I asked to changed sheet, he was kind of angry and said we could leave if we are not happy. End of it, he came our room with two new sheets and I slept with two sheets. He said he can not find helper, but it's not our problem with dirty sheet.
Business response:
Dear becky, Thank you for letting us know about your experience. I am so sorry about that experience you've had. That unclean bed condition is absolutely not what we want our guests to lay down on. Although we are understaffed, we will sure that this never happens again. Sincerely,
Business response:
Dear Valued Guest, Thank you for taking your time in leaving us a rating. It's sad to see that you didn't seem to have a great time. We would like to hear more about what issues you have encountered, so we can check for resolutions. Sincerely,
Sedona is an extremely overpriced area. You are paying for very basic accommodations at a premium price. Elsewhere this would be about $70-$80 a night.
Business response:
Dear Valued Guest, Thank you for taking your time to give us a rating! Your feedback is very important to us. We want to always see to it that our guests receive the kind of service and accommodation that is worth every penny, and I'm sorry if your experience didn't seem like it. If there is anything that you would like to discuss with us regarding your experience, please do not hesitate to reach out. Sincerely,
Horrible The owners were so rude, they need a customer service class in etiquette. They were trying to blame me for things on working in the room, ummm I thought they were supposed to make sure things work before the rent them out. Well I guess not. Yeah, will not stay here again.
Business response:
Dear thersa, We appreciate you bringing this to our attention. I am so sorry you had to go through all that. What you have brought up is something that we would never intend to do. It is an isolated incident and rest assured it will never happen again.
Super expensive for such a poor motel
Business response:
Dear Valued Guest, Thank you very much for making time to give us feedback. We are disappointed to learn that we fell short of your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Mediocre at best This hotel is dated and extremely overpriced for what you get. Sedona is expensive, but this hotel did not even try to provide value or a nice hotel experience. They provided soap and shampoo, but no conditioner or lotion. The rooms appeared to have been whitewashed and had some deferred maintenance. They provided a coffee maker but no appropriate cups for a hot coffee. What really bothered us was the noise. We could hear our neighbors conversations word for word, and there must be very little noise control ... read more
Business response:
Dear Valued Guest, Thank you for taking the time to provide feedback about your experience at White House Inn. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
You get what yyou pay for. Paper thin walls. No space.
Business response:
Hi Orvan, Thank you very much for making time to give us feedback. We’re really sorry for all the inconvenience you incurred while our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking the time to review your experience. Thank you for bringing this to our attention.
It turns out a Days inn was cheaper and better looking. Two queen for 100 this place was old and charged 120 per night on Expedia and they charged 15 extra for a child when arrived. It was ok but next time I'll look into days inn when I stay here again.
Business response:
Dear Valued Guest, We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better.
Not recommended Too old place and over priced
Business response:
Dear Valued Guest, Thank you for sharing your experience on your recent stay with us. We are very sad to have failed your expectations. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Frequently asked questions about Dreamcatcher Inn of Sedona
How is Dreamcatcher Inn of Sedona rated?
Dreamcatcher Inn of Sedona has a 4 star rating with 1,610 reviews.
When is Dreamcatcher Inn of Sedona open?
Dreamcatcher Inn of Sedona is open now. It will close tomorrow at 12:00 a.m.