This profile has been claimed by the business owner or representative.
Elephant Insurance
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The day I made a claim, the agent informed me that my policy was going to cancel in 7 days because I could not prove my address with a lease in my name. So I asked her why haven't I received prior notice in regards to this matter either by mail or email? She said a letter was going out to me that day, which I never received. Only thing I received was a cancellation notice and reminder that my next payment would automatically be deducted from my checking account on 12/29/16. When I was with progressive insurance, I moved 3 ti... read more
The worst insurance company I have ever dealt with in my 22 years of driving. They don't return phone calls they don't take care of any of their emails that they're supposed to be corresponding with. My vehicle was totaled and sitting at a body shop for 3 weeks with no return calls.
Elephant Insurance is a scam and they fabricate findings. They doubled my insurance claiming that their underwriting department could not find that I had insurance from 9/17 of 2014 to August of 2016! When I called to speak to someone in the underwriting department I was informed that they basically don't have one! I had to do my own work to do proof of coverage and they still tried giving me an outrageous premium which still almost $100 more than what they quoted me to even go with there insurance company. Elephant insuranc... read more
Worst Insurance Co ever they continued to send emails on stuff that I already signed cancel policy by mistake after two weeks try to raise my policy because said I didnt sign paper dening the pip then After more problems I cancelled policy in writing on Sept 29th and on Oct 7th took 649.00 dollars out of my acct and refused to give my money back because I didnt call in they dont care about customers and scamed me out of my hard earned money and lied there way out of not refunding me money they know they owe Me.
I was hit by a customer of elephant insurance and had nothing but terrible service. The adjuster Mr. H***** is extremely rude and even want as far as mocking me. It's been over a week and I have not received any service to my car.
Elephant insurance is a joke. Every single month I have issues with them and I have to call customer service. Then I speak to someone different everytime. They never listen and constantly screw up my account. They double charged me even after I told the girl TWICE to make sure payment only went through once. She was rude and sarcastic like I was the crazy one. When I've had nothing but issues with them why would I not make sure? I got screwed anyway. This insurance company is not personable at all!! I also have asked them an... read more
Terrible and dishonest insurance company! When you have a claim they will try to find any possible loophole to get out of paying.
It's been over two weeks since my wifes car was struck in the front by a Virginia driver. The accident occurred in ********** **** as she was on her way to work. Initially the process seemed to roll along as it should, however after the first week passed and my insurance company verified the other driver was at fault-as was admitted by the driver himself, Elephant Insurance ceased to answer my phone calls or return a call. It simply isn't right to dump a client as they have done to me. Very Unfair. No one is going to get awa... read more
Thumbs up to the physical damage supervisor, Michael W*****! This gentleman went over and beyond with some issues I had from an evaluation and assuring that he as a manager reviewed my claim and provided a just resolution. I cannot stress more my many thanks to him for him resolving my concern. This speaks volumes when it comes to customer loyalty.
Frequently asked questions about Elephant Insurance
How is Elephant Insurance rated?
Elephant Insurance has a 4 star rating with 4,079 reviews.
When is Elephant Insurance open?
Elephant Insurance is open now. It will close at 6:00 p.m.