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Elephant Insurance
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I’m only giving one star because I have to in order to leave a review. I purchased full coverage was involved in a hit and run accident my children and myself. This insurance company investigated me like I did something wrong for over a month. The only time I would here from the investigator Bryan was when I would reach out to him. They refused to pay me and my children for our injuries even though we went to the hospital and was injured, they refused to let me use my uninsured coverage that I have or any coverage I had that... read more
I had to initiate the claim for the driver that hit my new truck and bent the rim. They did pay to get the truck fixed but after doing my own research my base line for diminished value was $**** to $*****. My truck is listed on ****** now with a wreck and they said they wanted to give me $***. Of course I declined the amount. I will be sending this to a attorney for taking this on contention. I will nail the company for wring doing.
My son was rear ended on the highway by someone who had elephant insurance! They denied our claim and we had to go through our own insurance which will turn around and sue them to get the money back! I would not use them if you are at all concerned about them paying a claim!
Unfortunately, I have had elephant for some time now and I have been requesting to remove a driver from My policy for a few months now and I’ve been denied every single time with a horrible reason. The driver Id like to remove from one 1 vehicle policy doesn’t live with me and is an adult. I am not allowed to remove him until he has insurance. This driver doesn’t even own a vehicle nor have the means to obtain one. We don’t even share an address. Elephants “policy” which is DEF underlying because no one told me, a driver can... read more
I write this review not with the intent to be malicious or harm Elephant. I am on here to tell you my husband and I’s experience only. I am sure Elephant has thousands of happy customers but this is one story I feel needs to be heard in hopes that this never happens to another person or family again. It has had devastating consequences on us. The pain Elephant created in our life these past three years has been crushing financially, physically, mentally and emotionally all because we thought they had our backs in the event w... read more
If I could leave negative stars I would. This company is a joke. I had set up the policy after a split and I had moved I won't go into those details but because I would give all kinds of personal information on my situation and my life I was very rudely told to find another carrier because it was standard policy for them to ask for all the information and if I could not or would not provide them then they could not keep me insured and I got a cancellation notice in the mail three days later. so I did what they told me and fo... read more
Had Elephant insurance for about a year because it was reasonable compared to other insurance companies. However, Two things happened that I did not expect and caused me problems. 1) Elephant insurance sold my personal information and caused personal security issues. 2)They did not do their part and did not send the information to *** *** ** ***** that I had insurance with them. When it was time to renew my license plate tags, the state was going to revoke my drivers license because they said I had no insurance for that year... read more
Was told no help due to corona. My business was shut down and my work just started back up. I needed a 2 week extension. Went through all my savings already. Was told sorry and to call back and make a new policy when I was able to.
Business response:
Hi *******, Thank you for taking the time to reach out to us. We've been monitoring the COVID-19 situation day-by-day, and have been continually making updates to our policies and procedures to better serve our customers during this difficult time. We have located your policy, and would love the opportunity to speak with you about some of the options that may be available to you. One of our Loyalty Experts will be reaching out to you to try and find savings for you based on your current circumstances. Thank you for being a v... read more
This company overcharged us after we had called in to have an accident removed in January and now they say they never received a call and they are not able to remove the accident until March so we are being charged ***for March and February we paid ******. The actual bill for April and going forward is 230 which is what we should have been charged for feb and March if the accident was removed when we asked it to be removed in January when it took place. They quoted us yearly for ******** and now we are actually paying closer... read more
Frequently asked questions about Elephant Insurance
How is Elephant Insurance rated?
Elephant Insurance has a 4 star rating with 4,079 reviews.
When is Elephant Insurance open?
Elephant Insurance is open now. It will close at 6:00 p.m.