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Elephant Insurance
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Elephant Insurance company is a scam/fraud company. I had various issues with them. I took this insurance with 100/300/100k coverage for 2 of my cars and paid 6 months of premium upfront. Here are the issues I had with them.. 1. I sold one car half way through the term of insurance. Don't you expect a refund of unused insurance payment? Elephant says NO. They did not pay me back. So, I called them and to my surprise, they are open about it. Apparently this term must have been hidden somewhere in their pages of terms and cond... read more
This company is horrible. The customer service person was ignorant to my questions. They wouldn't let me speak to a supervisor. The wait time via tre phone is way too long. I wouldn't recommend them to anyone. Hey charge late fees, when other companies doesn't. The management seemed like they were uninterested in helping with my complaints against the customer agent. Seemed like he was going through the motions of accepting a complaint call.
Do not trust when they tell you that your payment has been cancelled. called work out a plan to pay on a different day but they still drafted my account. And refused to refund the money back. Leaving it to where I could not get groceries for my 11 yr old and 2 yr old. Company claims they care but show nothing of the sort. When asked to speak to a supervisor, I was refused. Was told that the supervisor is too busy to speak to an upset client and that the team lead I was speaking to was able to handle the situation, which she ... read more
This company is HORRIBLE!!! A guy hit me over a month ago and it's been tooth and nails to get this resolved. It took them a month to finally get back to tell me my car is totaled and still haven't heard back about my options and to finish this isssue. It's been over a month now and I'm having to call them each day to try to get a hold of them! Worse customer service I've had to deal with!!!
Lord help you if you have a wreck with someone that has Elephant. There client hit me and totaled out of my car. The car was worth around 5500 they offered me 1700... Theres no way you could possible buy that exact car with less then 100k miles like mine for 1700. Then they came back and said that was the market value for my car... What market? ***** ****** ****?
My debit card was stolen at Christmas and they weren't able to get my automatic payment. They cancelled my policy at 2:30 am and notified me via email. I called them at 9 am the same day to give them my new card info and they raised my rate **** a year. I was on the phone with them for over an hour. Then they feed me some garbage that they were doing me a favor by not charging me a higher rate for having a lapse in my policy. It gets better. Then they took my payment and told me I won't have coverage until the next day.
My experience is that Elephant's rates feel like a bait-and-switch -- a great rate to get you signed on, and then constant changes and increases due to "new" information that was available to them at time of purchase. My rate was raised by about $500 per year for an incident that A) happened a full year before I signed on with Elephant, B) I had disclosed to them at the time of the quote, and C) in which I was NOT at fault and the other driver's insurance took responsibility. Elephant claimed it had just showed up on their "... read more
The worst don't waste your time
Elephant Insurance is a terrible company. Never ever do a policy with them. They are ridiculous and they will overcharge you somehow. After you start the policy with them, they will contact you that underwriting found an issue with your history and increasing the rate. It is like ripping you off, you would have to pay the overcharges or your policy will be cancelled and you will be in trouble for finding another company. I tried to call and solve the problem but the customer service was very poor, especially the supervisor w... read more
Frequently asked questions about Elephant Insurance
How is Elephant Insurance rated?
Elephant Insurance has a 4 star rating with 4,079 reviews.
When is Elephant Insurance open?
Elephant Insurance is open now. It will close at 6:00 p.m.