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Elliott Beach Rentals
- Hospitality
- North Myrtle Beach, SC
About this business
Location details
401 Sea Mountain Hwy, North Myrtle Beach, SC, 29582, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | 8:30 a.m. to 5:30 p.m. | |
| Sun | 8:30 a.m. to 5:30 p.m. |
We spent $1500 on a room at **************** for a family trip. They changed our booked room, had issues with air conditioning and a broken bed. Elliott Rentals promised reimbursements but offered only $140. ********, the representative, was uncooperative and argued with false information. We won't use Elliott Rentals again, resulting in the loss of over 30 regular customers.
Business response:
*******************, you were refunded 364 not 140, so this is innacurate information, We offered to move you and you declined. You were rude to our staff members and unfortunately we can not help you with anything more at this time.
Company advertises on VBRO and 3rd party sites even if dates requested arent available. Entered my dates, selected a rental and paid only to get an email within an hour saying that the rental wasnt available on the dates that I selected. They assured me that my card wouldnt be charged; however when I checked my account there was a VBRO booking charge. I contacted them to find out why I was still charged and they said I would have to take it up with VBRO; which I shouldnt have had to do since they canceled not me. I contacted... read more
Business response:
Thank you for this information, we are a rental company and we have bookings through ****, however we do not receive any money from **** until you check out of your unit. We do not control the money that is taken from you until you become our guest at one of our rentals. We are sorry that you had these issues but this seems like an issue that should be handled through **** not through Elliott Realty.
** booked a room back in Jan. ** cancelled said room end of Feb. Avoid @ Elliott Beach Rentals at all cost! They say during summer months its a Sat-Sat rental. However we cancelled our reservation, and was told we had to wait til it was booked to be refunded. Ok cool, then they go and book it Sat-Tuesday, leaving **d-Fri open, and booked it Sat. So that avoided ** getting a refund all together because they said all the days we booked had to be reserved in order for ** to be refunded. When we specifically tried to book days o... read more
Business response:
Thank you for this information an email has been sent to you, so that we can get more information about this reservation. Please respond to the email so that we may be able to help you further. The only information I have is back from 2022, if that is the case this will be out of my hands to fix I am sorry.
BEDBUGS INFESTED ROOMS(******** ******)please do not use Elliott Reality at all,there coordinator ***** booked ** 8 oceanfront rooms ,they were not cleaned,they smelled and was infested with roaches an bedbugs,my family was bitten up badly,we sent in pictures to show proof an they sent a bug man out an he told them the rooms was positive for bedbugs an they still refused to give ** our full refund back for the rooms,our whole family reunion was ruined an to top it off the kids was not up,please don't use this company,an I'm ... read more
Business response:
Lisa thank you for reaching out to Elliott Realty Beach Vacations, I am sorry you were faced with this during your stay. Please get in contact with me so that I can further assist you with the issues that you had while you were on vacation, XXX-XXX-XXXX ext 333. I look forward to hearing from you soon.
We wish we would have read all the negative reviews before investing money in an elite home rental. There are serious safety and health issues at the property. ****** is not available 24/7 and ignored calls and emails. I suffered a serious knee injury and my medical bills have been ignored. My family became ill from swimming in a contaminated pool. Mold and scum throughout the house. The pool was not cleaned for 2 weeks per the pool serviceman. ****** is well aware of the problems. Their greed encapsulates on vacationers and... read more
We reserved a house for the last full week of July. The house itself, was basically what one expect in that particular price range, aside from some minor issues. The problem is Elliott Rentals billing an additional charge and claiming damage to the property almost 2 weeks after we departed. The claim from Elliott is that we essentially ripped the storm door from the threshold on the front of the home, then left it laying against the porch railing. This did not happen while we were there. The frame for the storm door was loos... read more
Business response:
Dear Mr. and Mrs. ******* we are very sorry for the inconvenience and for the miscommunication we had concerning your unit. When guest come into the units they usually let us know about any issues that are going on in the unit, mainly so that they do not get charged for it. Our policy is to charge the guest that has departed for any damage if they have not reported it. We did see that the issue was resolved, and again we apologize for misunderstanding.
In April my wife and I decided to give us a 1 year out time due to many month taking care of all needed Treatments and Physical therapy my wife was undergoing. One morning my wife woke up and was blind and unable to speak. On top her mobility was gone. Paralyzed from her neck down. The recovery time was exhausting and difficult at times due to the needed 24hr care. We got in contact with Elliott vacation rental and moved in a condo at the Ocean Forest Plaza. After we moved in I noticed some issues with the AC and opened ... read more
Business response:
Dear *****, we are very happy that we could move you to another unit better suited for you and your wife; we are sorry the 1st one did not work out. I know that there were issues when you came into the unit, but we are so happy to know that we are at a good place with you and you wife; hopefully the refund will be a big help for you. We hope you'll are enjoying the new unit, and we look forward to the rest of your stay with us. Please let us know if we can do anything for you.
House was disgusting and not cleaned. I called the company and they told me they could not refund our cleaning fees. I told them that I was not happy with that due to the fact that we had to clean the house. The front porch was not swept. Rugs were full of sand. Inside, the floors were extremely dirty. Spills on the floor that wasn't mopped up. The bath rugs were so dirty we had to wash them. The area rug in the living room is dirty and stained. The toilets were dirty with black rings. The coffee pot was filthy and had a lit... read more
Business response:
Thank you for your taking time to express your concerns and issues: Exceptionalism in service starts with compassion. ******* Beach Rentals has long standing reputation of Impeccable Service to our guest and owners. We truly care about your experience and appreciate those that feel the need to complain. However, it is not our business model to ignore or not show empathy to everyone that vacations through our family business. We Care! Please note the units we manage are individually owned, decorated to the property own... read more
If I could leave negative stars I would. When we first rented this unit in the fall of 2021 for June of 2022 it was owned by someone else. We received a message that since it had changed ownership we would need to cancel our reservation and redo it because of this. Honestly this should have been the first warning of impending issues. Fast forward to June 18,2022. Around 2:00 p.m. I received a text message that the unit was ready and could check in. We had planned on not checking in until after 4 which was check in time. We a... read more
Business response:
Dear ******, I am sorry to hear that you were not happy with your stay. According to the notes in your reservation, our management team offered to send housekeepers to do reclean which you declined. They also offered to move you and you also declined to move. Upon your departure you received compensation for your inconvenience. We feel as though we have been fair in our customer service and in trying to resolve your dissatisfaction. I understand that you were not pleased with your vacation rental. I hope you will come to ... read more
Frequently asked questions about Elliott Beach Rentals
How is Elliott Beach Rentals rated?
Elliott Beach Rentals has a 3.8 star rating with 3,994 reviews.
When is Elliott Beach Rentals open?
Elliott Beach Rentals is open now. It will close at 5:30 p.m.