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Empire Moving Group
- Movers
- Boca Raton, FL
About this business
Location details
5550 Glades Rd, Suite 500, Boca Raton, FL, 33431, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
This company inflated the packing price of our moving 10 fold during the COVID-19 pandemic. They offered no refund for items damaged, items lost, services not performed, delayed shipment, credit cards left in the street, damaged to the home by the movers they hired.
Business response:
Ms. ********* We apologies that you were dissatisfied with your moving experience. We do understand that because of Covid-19 you were unable to return to your home to pack your items prior to pick-up day. However, we can not supply a full packing service worth of packing material to customers for no cost. Our hearts go out to the families effected by Covid-19. Which is why Empire supplied discounts to our customer during the pandemic. ($500 discount was applied to this move). If you need help filing a claim we can assista... read more
I suggest never going through a moving broker. All Empire did was take my money and never actually help me when I ran into problems or had questions. Once you set up the move they don't answer calls or ever call back. You have to constantly be on top of them and be willing to call back multiple times a day for weeks. It took me two months to finally receive paperwork or even talk to someone. I was promised specific storage over a phone call and they told me on a Wednesday that they record all of their calls even on cell phon... read more
Business response:
Empire Moving Group sincerely apologizes that you feel you had a poor experience when moving with Hometown Van Lines and Empire Moving Group. Our relationship with Hometown Van Lines is very strong, as we have worked with them on hundreds of moves, resulting with extremely happy customers. We can understand that you were displeased at the time of pick-up due to the increase in your moving cost. However, It is imperative that we have the correct inventory items for each customer. When you initially booked with Empire Moving o... read more
We hired Empire to move us across the country. They sent "Pack Rite Movers" from NJ to do our move. They were the most unprofessional company I have ever dealt with. First they tried to double the cost of the quote that Empire gave us stating that Empire underestimated the square footage of our house therefore, they have to double the price (and by double I mean add an additional $14K to the already $13K we were paying). They told us this after they had already packed up our stuff and had the truck locked and headed out. The... read more
Frequently asked questions about Empire Moving Group
How is Empire Moving Group rated?
Empire Moving Group has a 4.2 star rating with 2,899 reviews.
When is Empire Moving Group open?
Empire Moving Group is open now. It will close at 5:00 p.m.