This profile has been claimed by the business owner or representative.
Empire Moving Group
- Movers
- Boca Raton, FL
About this business
Location details
5550 Glades Rd, Suite 500, Boca Raton, FL, 33431, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Disgusted!!! This company was hired to move my mother in law from PA to OK, they were supposed to begin loading at 9:00 am and didn't show until 3:00 pm with no contact. During the packing and loading process of 11 hours the foreman became extremely intoxicated, passed out and had to be carried out of the house! We were given no driver contact info and told that they had to drive the truck, full of belongings, back to NJ because they have a different crew that drives and unloads. When asked for a timeframe of arrival in OK w... read more
Business response:
Hello, We're sorry to hear this about your mother's move. Unfortunately, we can not locate the customer's information. Please call us at XXX-XXX-XXXX to discuss this matter.
To reiterate other reviews here, Empire initially presented as a national moving company and the company is not a national moving company. The sales representative did not openly disclose that the company is a broker and also guaranteed verbally that the belongings would be delivered within 5-7 business days. The initial estimate was not transparent as the cost to date has doubled. We have been awaiting our belongings for going on a month and still no delivery date has been set. Customer Service does not respond timely, nor ... read more
Business response:
Dear **** We're sorry to hear that you have not received your items yet. We do see here that you provided us with a first availability to receive your items was not till 6/21. To say you have been waiting for month is simply not true. We understand that the information our CS department has provided to you is not the update you were looking to hear, but we have been in communication with you in regards to the current status of your move. There is a nationwide delay in transport this year due to the backlash of COVID. The ... read more
******. I would avoid this company with a 20 ft. Pole. I was helping my daughter and son in law with a move to Phoenix. We had several conversations with the sales rep (****) about the detailed contents of what was to be moved. We were required to put down a $1,870 deposit to start the process and the cost of the move was estimated at $5K. When the movers arrived we were told the volume of our contents were beyond the contract terms and the job cost needed to be increased to $10K, a 100% increase beyond the estimate. Bear i... read more
Crew that came to pick up our belongings in Ct were very professional, fast yet cautious. Crew that arrived a week later to deliver our belongings in NC very different. The driver was EXTREMELY RUDE, UNPROFESSIONAL and SWORE FAR TO MUCH ESPECIALLY IN FRONT OF MY DAUGHTER. 1st my 2019 HARLEY was not on the truck and I'm told it will arrive Wednesday. Our new love seat double recliner is MISSING. Daughters mattress MISSING. 2 swiveling patio chairs MISSING ALONG WITH OTHER THINGS. New recliner that matched MISSING love seat DE... read more
If we learned nothing else in our recent moving experience it is never use a broker. They had a great salesman who sold us a bill of good and in retrospect had no concern about our move other than making a sale. When problems arose and we tried to speak with him he was not available. After asking for him multiple times it was apparent that he no longer worked there but no else we spoke to would admit that. When the move approached and we tried to pin down the exact date they were less than helpful. They could not, or would n... read more
Empire Moving Group advertises as an experience out of state moving company. In this case THEY ARE NOT a moving company. They are a moving broker, who sets up your contract, establishes your per cubic foot rate, taxes, etc.. and estimates your inventory. They then sell your contract to an actual moving company, once of which you yourself WOULD NEVER hire directly. And you don't even know this until 3 days before your scheduled move! I repeat DO NOT contract through Empire, go directly to an actual moving company that you hav... read more
Business response:
Hello, The details of being a broker is on the 1st and 2nd page of the agreement that is sent to you prior to collecting a deposit. EMG does not sell out anything. We have a network of specific motor carriers that we use in each region of the United States. The motor carrier is not hidden, if any client wishes to know who the carrier is assigned to their file all they need to do is ask. All of our carriers are vetted and licensed bonded and insured.
NOT MOVERS: Disrespectful, unprofessional. Scheduled a move for Tues: no call to advise a "window" time-frame for arrival. They rescheduled for Wed - which was not convenient due to my work...they were scheduled for the evening- then they were delayed and rescheduled AGAIN - I burned 2 PTO days and was incredibly patient. They were scheduled for Thursday am. No show...I call again talking with different dispatchers who tell me to expect a call from the driver. A driver calls and says he'll be there in 40 minutes. 15 minutes ... read more
Business response:
You were notified that there was a delay with the driver via text message and phone. The first driver had a breakdown so a new driver was dispatched in order to get your items picked up as quickly as possible. While that driver was in route the original driver was able to fix his mechanical issue and still make it to your location. That is why you received two conflicting pick up times. We apologize for the confusion we were doing our best to get a driver there as quickly as possible. In regards to the upcharge at pick up, t... read more
They subcontracted my move to a company who then subcontracted to someone else. Charged me three times for stairs. Do not use them
Business response:
Hello, Your items were picked up and delivered by All Points Moving and Storage. You were aware of this and signed the paperwork at the time of pick up as well. The charges for stairs were for your 3 flights of stairs. Our agreement specifies $75 per flight and that is what you were charged. Moving items up and down stairs adds additional labor for obvious reasons.
If I could give them no stars I would! First off they are not a moving company. They are the middle man. Any money that you pay to them goes straight into their pocket. When the real moving company comes, the one they have decided on, you find out that Empire underbid and the moving company can not do it for the price they gave you. So what did I do? I sent a letter canceling Empire right away, called my credit card company, and told all, I wanted my money back. I am not a stupid consumer! I sent them pictures of everything ... read more
Business response:
Hello, Empire Moving Group is a moving coordinator as it states in our agreement that fact is not hidden. We are only able to provide an estimate based off the inventory that you provide to us. You were estimated at 629cf for a relocation from NY to FL. You added items during your quality assurance call which is done prior to pick up in order to be as accurate as possible for your space reservation. On the day of pick up the carrier arrived and performed a walk through of your home and compared the estimate to what was on... read more
Frequently asked questions about Empire Moving Group
How is Empire Moving Group rated?
Empire Moving Group has a 4.2 star rating with 2,899 reviews.
When is Empire Moving Group open?
Empire Moving Group is closed now. It will open tomorrow at 9:00 a.m.