Encompass Health Rehabilitation Hospital of Tustin

Jen K. 

on Yelp

4 years ago

I was a medical provider in geriatrics for over 12 years. Both in a hospital setting and through house calls. Have visited and worked with literally over a thousand RCFEs (SNF, IL, AL, Memory care) in Southern California. Based on the California Department of Public Health's database, I trusted Encompass Tustin with my mom's care. Big mistake. She was sent to the hospital from Encompass and spent more days and nights in the hospital than actually at Encompass because their medical staff kept sending her away for false alarm... read more

Jen K. 

on Yelp

4 years ago

I was a medical provider in geriatrics for over 12 years. Both in a hospital setting and through house calls. Have visited and worked with literally over a thousand RCFEs (SNF, IL, AL, Memory care) in Southern California. Based on the California Department of Public Health's database, I trusted Encompass Tustin with my mom's care. Big mistake. She was sent to the hospital from Encompass and spent more days and nights in the hospital than actually at Encompass because their medical staff kept sending her away for false alarm... read more

J C. 

on Yelp

4 years ago

I am very dissatisfied in the way the nursing staff took care of my Father. My Father had a stroke and had to learn to speak and walk again. The nurses took 15-20 minutes to answer his call light and after speaking to the charge nurse regarding this behavior, absolutely nothing changed! He also never received his lunch trays on a daily basis, whoever was visiting my dad had to go get his tray. We unfortunately noted favoritism with white patients. My father shared his room with a white patient, he always had his lunch tray o... read more

J C. 

on Yelp

4 years ago

I am very dissatisfied in the way the nursing staff took care of my Father. My Father had a stroke and had to learn to speak and walk again. The nurses took 15-20 minutes to answer his call light and after speaking to the charge nurse regarding this behavior, absolutely nothing changed! He also never received his lunch trays on a daily basis, whoever was visiting my dad had to go get his tray. We unfortunately noted favoritism with white patients. My father shared his room with a white patient, he always had his lunch tray o... read more

Amy P. 

on Yelp

4 years ago

The nurses and PT staff were all very kind but the lady in the front, Karen J had a total power trip, was rude and needs to retire. When you're the front office person, you're the face of the company. You give the first impression. You should be kind and welcoming. I had been through a very very emotional experience with my 38 year older husband and the first day walking in there I couldn't wait to see him. I had maybe 5 minutes before visiting hours started and I was like can't I go back, "nope, you can go sit over there an... read more

Amy P. 

on Yelp

4 years ago

The nurses and PT staff were all very kind but the lady in the front, Karen J had a total power trip, was rude and needs to retire. When you're the front office person, you're the face of the company. You give the first impression. You should be kind and welcoming. I had been through a very very emotional experience with my 38 year older husband and the first day walking in there I couldn't wait to see him. I had maybe 5 minutes before visiting hours started and I was like can't I go back, "nope, you can go sit over there an... read more

Sam C. 

on Yelp

5 years ago

So came down All the way from Los Angeles....2.5 hour drive.....wanted to visit my 84 year old dad for Father's Day...and they didn't let me visit...only 2 visitors per day! Really ! It's Father's Day....so disappointed. update: then when visiting with my mom in the Lobby....the front lady Kay I think told me what's my plan cuz this isn't social hour! Rude so rude! 

Sam C. 

on Yelp

5 years ago

So came down All the way from Los Angeles....2.5 hour drive.....wanted to visit my 84 year old dad for Father's Day...and they didn't let me visit...only 2 visitors per day! Really ! It's Father's Day....so disappointed. update: then when visiting with my mom in the Lobby....the front lady Kay I think told me what's my plan cuz this isn't social hour! Rude so rude! 

Conrad H. 

on Yelp

5 years ago

DO NOT SEND ANYONE YOU LOVE AND CARE FOR TO THIS FACILITY! My best friend was sent there right after having brain surgery. She was complaining about horrible headaches. Soon after she starts vomiting almost non stop for 8 hours! I and her other friends who are on her advanced directive, tried for 2 solid days to get hold of her via her cell and also the room phone....nothing! I finally got a nurse who told me she was just fine and was busy with rehab, and then another time said she was asleep. My friend is really a ... read more