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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Rated 1 out of 5 stars 9 minutes ago ENDURANCE IS A SCAM I own 2014 jeep Cherokee with ***** miles, that keeps throwing a problem light alert on my dash concerning a problem with my automatic transmission. I took it to a local jeep deanship who advised that the transmission needs to be replaced. A claim was filed with endurance which was denied because endurance wants the transmission taken apart and diagnosed for the exact problem. The jeep deanship advised that this is not done anymore because of the type of transmission, ... read more
Business response:
Hello ****, we would like to apologize for your recent experience. We pride ourselves on our customer ********************** and high-quality standards. We would like to make things right. Please email *********************************** with these details and your coverage plan information, and we will be in touch soon. Thank you, The Endurance Team
They did not cover my car for any of the services I needed. I have paid for the services without fail for 5 months and everything they said my car needed was not covered. I have requested a full refund of my money because I did not receive any services from them at the time that I needed them and they refuse to give me any services to the value of the product is not worth the money. I am seeking resolution to my problem and I am hoping that Better Business Bureau can provide that.
Business response:
******, were sorry to hear about your experience. We take your concerns seriously, and wed like to look into the matter. Please send us an email at *********************************** with your coverage plan information so we can assist you further.Sincerely,The Endurance Team
One of the worst companies I have ever dealt with, our truck has been at the repair shop for over 3 weeks. Tech-way and I have sent over all docs endurance has requested but the lady who is dealing with the claim (*********************************) does not reply to the repair shop or me. I have called numerous of times, taking time from my job. We had extended warranties before but never this kind is customer **********************.
Business response:
****, we regret to hear that your experience didn't meet expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.Kindly contact us at ************************************ and we'll assist you further.Thank you,The Endurance Team
BBB,ON WEDNESDAY, AUGUST 13, 2024, I SPOKE TO COURNEY FROM ENDURANCE WARRANTY CANCELLATION DEPARTMENT, REQUESTING TO CANCEL MY CONTRACT BECAUSE I WAS UNHAPPY WITH THIS CONTRACT PROVIDER, AS I WAS WITH THE PRIOR VEHICLE, MY 2011 **** ESCAPE.SHE SAID THAT SHE WOULD ***** THE CANCELLATION FORM BUT I NEVER RECEIVED THE *****.ON AUGUST 14, 2024, I CALLED BACK TO ADVISE ENDURANCE THAT I HAD NOT RECEIVED THE REQUESTED ***** FORM. I SPOKE WITH ***** AND HE TO, SAID THAT HE WILL ***** ME THE FORM. STILL, I DID NOT GET THE ***** TO TH... read more
Business response:
*****, were sorry to hear that you had a less-than-satisfactory experience. We pride ourselves on our customer ********************** and the high-quality standards we maintain. We would like to make things right as soon as possible. When time allows, please send us an email at feedback@endurancedirect.com.Sincerely, The Endurance Team
Zero stars!!! Gave one star because I had to. They have been dragging out a simple claim for over a month and a half now. So I have had no car for a month and a half. They went as far as to send an inspector out to have the car looked at after arguing about what needed to be fixed, after 3 weeks of doing nothing. Now that the inspector states the car needs what is being asked to be repaired, they are again trying to find a way to not pay for this. It has gotten so bad my shops corporate office has had to contact them. The ad... read more
Business response:
****, were sorry to hear about your less-than-satisfactory experience. This is not in line with our standards, and we would like to make it right. Please email us at *********************************** with these details of your situation and contact information, and we will be in touch. Thank you, The Endurance Team
SCAM!!!! They will take your money and deny valid claims! Beware!
Business response:
We appreciate your feedback, ****. If you would like to discuss your experience further, please reach out to us at ************************************ We would love the opportunity to resolve any issues. Thank you, The Endurance Team
I give endurance warranty, two stars solely on the fact that their customer ********************** representatives are very polite. However, I purchased this warranty in February 24 and I had to take my car into the shop at the end of June early July. My car is still sitting in the shop and its been over a month nobody had Endurance can to communicate with each other properly. I have called every single day for three weeks. Been on hold for over 45 minutes. My dealership has contacted them and has been on hold for over 45 mi... read more
Business response:
*******, thank you for your feedback. We strive to make every customer experience positive, and were sorry we have not met your expectations.Wed like to see what we can do to make things right as quickly as possible for you. Please email us directly at ************************************ and we will be in touch soon. Thank you, The Endurance Team
This is the worst company I've ever had in my life I would not recommend them to anybody it feels like they are more about the money than their customers if I could I would give them a negative 5 they are hard to deal with and hard to get hold of and they will try to argue with you that things are not covered but when they are
Business response:
Hi Coty, were sorry to hear about your experience. Wed like to learn more about it and see what we can do to make things right. Please send us an email at ***************************************** you, The Endurance Team
Have been a loyal customer for over 15 months is my guess. I acquired an escalade and was over the 1000 miles, along with over the 30 days and my suspension started having issues. So me thinking I'm covered I took it to the dealer only to be denied for any work at all. And left with an inspection fee. This really left a sour taste in my mouth for this business. They will lie over the phone when asked about certain parts. Then later on when you have that issue arise they will not cover it. What's the point of paying you if yo... read more
Business response:
****, thank you for your review. All feedback is important, and were sorry to hear you had a negative experience.Please email *********************************** with details about your experience and coverage plan number, and we will be in touch. Sincerely, The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,936 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is closed now. It will open at 8:00 a.m.