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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
This has been the absolute worst warranty place ever! We bought it hoping to have peace of mind but it has been a pain in the butt! Our transmission went out. They wanted the dealer to take pictures and videos to prove that it was indeed the transmission. The dealership complied. Still wasn't good enough. Endurance sent out an adjuster to get more information. Even the adjuster told the dealership they agreed to be the transmission. Still they have denied. Endurance wants us to pay out of our pockets to have the transmission... read more
Business response:
*****, were sorry to hear about your less-than-satisfactory experience. This is not in line with our standards, and we would like to make it right. Please email us at *********************************** with these details of your situation and contact information, and we will be in touch. Thank you, The Endurance Team
I have purchased this warranty on my car was told I could not use the warranty for after 30 days and had 30 days to cancel it so after the 30 days my check engine light came on I took it to the dealer and they diagnostic and endurance said I needed a whole bunch of documents to get my car fixed so I had to pay for a rental car for 2 weeks then I had to pay to get my car back from the dealer and they took a payment out of my account after I canceled it I just trying to get my money back that they took from me
Business response:
****, thank you for your review. All feedback is important, and were sorry to hear you had a negative experience.Please email *********************************** with details about your experience and coverage plan number, and we will be in touch. Sincerely, The Endurance Team
STAY AWAY!! This company is a scam. I have had them since December of last year and they do not cover anything. In addition, you have to tell the dealership or repair company BEFORE they work on the car or Endurance will not cover it. I tried every avenue to cancel my policy with them and they do not answer phones nor return emails. I finally had to file a complaint with my credit card company. Now they call me every few days saying, "Hi, we haven't received your payment, would you like to take care of that today?" I proceed... read more
Business response:
Hi *******, were sorry to hear about your experience. Wed like to learn more about it and see what we can do to make things right. Please send us an email at ***************************************** you, The Endurance Team
What they sell is a lie and fraudulent!They do not cover all expenses!My daughter's transmission went and they would only cover the average JD Power value of the car, not the cost of the transmission which was over $6,000. The only way a repair can be covered is for the car to be almost brand new and not over 10 years old. I was told this would cover all costs. That is also what they tell you in their commercials. The other issue is that they provided no documentation of the claim. They told me that is their company policy. ... read more
Business response:
****, we regret to hear that your experience didn't meet expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.Kindly contact us at ************************************ and we'll assist you further.Thank you,The Endurance Team
I had a valve on my turbo go bad. Its part of the housing on the turbo.$3100 to have it replaced. The dealer called endurance and they said that it wasnt covered. Now if the turbo itself was bad they would cover that and it would cover the bad valve but since it was connected to the turbo housing its not covered. Another way of getting out of paying for a repair.
Business response:
****, were sorry to hear about your experience. We take your concerns seriously, and wed like to look into the matter. Please send us an email at *********************************** with your coverage plan information so we can assist you further.Sincerely,The Endurance Team
Horrible. Was told all I had to do was drive 30 days and 1k miles which I did . Was also told it goes by service date also not tow in date. I did what was required and they refused to pay to get my car fixef
Business response:
******, were sorry to hear about your experience. We take your concerns seriously, and wed like to look into the matter. Please send us an email at *********************************** with your coverage plan information so we can assist you further.Sincerely,The Endurance Team
i Purchased this warranty on 6-14-2024 and was told that i didn't need any inspection on my vehicle which is required but my truck was before the inspection mileage, i submit a claim for repair on 7-25-2024 they denied me and reason was improper maintenance, i believe there should have been a inspection done before selling me any warranty that cost more than 3 thousand dollars, i Paid for the Policy in full and still haven't received my refund or any status on when i will get a refund. there process is a scam and is NOT True... read more
Business response:
******, were sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further. Please send us an email at *********************************** and a representative from our team will contact you soon. Thank you, The Endurance Team
Took advantage of my willingness to talk to them. They solicited my business and I was talked into getting 30 days to make up mind. When I called back to say I didn't want the person there kept me.on the line for 30 minutes trying to deny my cancellation.
Business response:
************. Were sorry to hear about your less-than-satisfactory experience. This is not in line with our standards, and we would like to make it right. Please email us at *********************************** with these details of your situation and contact information, and we will be in touch. Thank you, The Endurance Team
I purchased a warranty from Endurance warranty services and never had to use it. I traded my vehicle and called Endurance to cancel. The representative was very high pressure and tried to twist my arm into transferring to warranty to my brand new vehicle. When I maintained that I wanted to cancel, she stated that it must be done in writing, signed and forwarded back to Endurance. She stated that she would email me the document. She never emailed the document. After waiting and checking my email over and over, I did a ****** ... read more
Business response:
**********, thank you for your feedback. We strive to make every customer experience positive, and were sorry we have not met your expectations.Wed like to see what we can do to make things right as quickly as possible for you. Please email us directly at ************************************ and we will be in touch soon. Thank you, The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,944 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is open now. It will close at 5:00 p.m.