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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
This company has been taking payments from me monthly on time and now that my car needs an engine they are trying to find a loop hole to not pay. My car has been broken down in pieces for over 2 months and theyve sent 2 inspectors out which both confirmed that my car needs a new engine. Everytime I call endurance I get the run around and transferred here and there with no resolution. I would tell anyone to never have any dealings with this company. I now have to seek legal action to try to get my car repaired or all the mone... read more
Business response:
Hi ******, were sorry to hear about your experience. Wed like to see what we can do to make things right. Please email *********************************** with these details and your coverage plan information, and we will be in touch soon. Thank you, The Endurance Team
It's a scam they don't pay for repairs, they claim that they are reviewing your claim and they cancel your contract stating they can't verify your mileage upon purchasing your contract
Business response:
Hi *****, were sorry to hear about your experience. Wed like to learn more about it and see what we can do to make things right. Please send us an email at ***************************************** you, The Endurance Team
It started out great, then good, now down HILL from here. My vehicle went into to the shop on May 15, the adjust to your claim depart was sended out a inspector to look over the vehicle didn't show up til 8days later,got my vechicle back on june 30, to turn around and PUT IT BACK IN THE ***** because your company sended a Defaulted PART, now from MAY ********************************* SHOP and w No vehicle and ENDURANCE only pay 1(x) for rental car, I have a job and ENDURANCE STILL GETTING THEIR PAYMENT, WHY CAN'T I get my Ve... read more
Business response:
Hello DD, we would like to apologize for your recent experience. We pride ourselves on our customer ********************** and high-quality standards. We would like to make things right. Please email *********************************** with these details and your coverage plan information, and we will be in touch soon. Thank you, The Endurance Team
Worst Ever!I switched ***after paying for a diff *** & 40 days later my motor went. 1st thing out the adj ***** is, it's suspicious! He didn't know me, no one EVER called me in 3 wks, & assumed it's suspicious!Who would go thru all this 2 get the same motor w/like or more miles? I was lied to telling me the oil sample was sent out on the 12th! I was patient every wk! I called the ********** said on Fri.,7/26/24 it doesn't take 3 ******** isn't here!Conveniently on Mon. 7/29/24 the lab had it & on 7/31/24 came back! So u make... read more
Business response:
*****, were sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further. Please send us an email at *********************************** and a representative from our team will contact you soon. Thank you, The Endurance Team
Find Another Warranty Company! Having your car disabled and needing a Tow, because the Alternator died, doesn't qualify as an Emergency. They told me this, After I provided them with the documentation they requested of the repair and my paid invoice, so I could be reimbursed.Despite proof of me emailing these documents to them, they claim to have not received them, and no one gets back to you, so you have to call them if you want to know the status of your claim, and still there's no consistency as to what you're told by var... read more
Business response:
*****, thank you for taking the time to write to us. Were sorry to hear about your experience. Would you please reach out to us at *********************************** about your concerns? Any additional details will help us find the right solution for you and potentially other customers moving forward. We look forward to hearing from you.- The Endurance Team
No fight was put up for my vehicle when they exposed the wrong oil was placed in my car which caused me to purchase a new engine.The same place they did my inspection was where the bad oil came from during an oil change. Xtreme dodge my ***********. I had to purchase 12 new lifters out of pocket in regards to a camshaft endurance didn't wanna cover.I feel endurance should've made this dealership be responsible for this horrific problem.
Business response:
Hi ******, were sorry to hear about your experience. Wed like to learn more about it and see what we can do to make things right. Please send us an email at ***************************************** you, The Endurance Team
Endurance says it covers my turbo but it wont cover a dump valve thats connected with the turbo. Only way to repair it is that you have to replace the turbo. $3100 repair cost. Just a way to get out of paying for a repair.
Business response:
****, were sorry to hear about your experience. We take your concerns seriously, and wed like to look into the matter. Please send us an email at *********************************** with your coverage plan information so we can assist you further.Sincerely,The Endurance Team
If I could give them a zero, I would. I tied to cancel on day 30 as we sold our car. I tied calling numerous times and was not able to reach anyone. I tried emailing and got no response. I tied calling the person that sold me the warranty, nothing there either. This was on a Friday so now I had to wait until Monday to try again. Now the trial period has expired, and they already billed me for the next month. Finally reached someone on Monday, explained why I wanted to cancel and was told I had to track down a form from there... read more
Business response:
*****, were sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further. Please send us an email at *********************************** and a representative from our team will contact you soon. Thank you, The Endurance Team
I too had a horrible experience trying to cancel the policy during the 30 day look over period. I was assured after my partner and I looked over everything should we decide against purchasing, cancellation would be easy. It was anything but. I kept saying I want to cancel and the customer ********************** rep, who I am sure was trained in this method, kept badgering me about the whys of my decision. I kept saying all I want to do is cancel. He wouldnt listen. It became heated. I lost my temper. He was condescending and... read more
Business response:
Hi, *****. Were sorry to hear about your less-than-satisfactory experience. This is not in line with our standards, and we would like to make it right. Please email us at *********************************** with these details of your situation and contact information, and we will be in touch. Thank you, The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,936 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is closed now. It will open at 8:00 a.m.