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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
This company mailed me a letter saying that my warranty on my vehicle was about to expire when it was still under the factory warranty. They also could not verify my information when I tried to ask about the matter. In other words, they posed as the current business that handles my warranty with my dealership and stated that a nonexistent warranty with them was going to expire. Unbelievable! The customer service representative also seemed quiet when I asked them about my account information. It was almost as if they had some... read more
Unprofessional, overbearing, & aggressive reps who like to play WORD games when it comes to canceling a contact. NO format to confirm cancellation, tried to charge EXTRA FEES to CANCEL, REFUSED to give confirmation #, email or text to confirm that I canceled my contract! Reps became RUDE and annoying due to my request. Sent email for the to contact me, NO response, took "3" days for me to call back to CANCEL! Tried to CHARGE additional FEES due to my request to cancel. Unreasonable business hours, unacceptable phone etiquett... read more
My extended warranty was paid for in full, it costed about $3,000 and they did their best Not to cover things I needed fixed on my car that they portrayed would be covered but oddly that isn't even my main concern. I was under the impression that my warranty would cover up to one hundred thousand miles so as I take it to my mechanic I'm feeling a sense of assurity that I'll be okay since I have my warranty. Later to find out from my mechanic that my warranty expired in April because 3 years had passed since I signed up for t... read more
After careful research, I decided to add an extended warranty on my 2004 f150 since i had planned on keeping it for the long haul. Shortly after the warranty was added, i began to notice idling issues with the truck as well as stumbling. I took it in to the local ford house for them to diagnose and was rewarded with "It needs a new engine, the cam phasers have failed and damaged multiple parts." I immediately began doing research on the 5.4 Triton motor only to find out it's complete garbage. After paying $1,300 for ford to ... read more
This company continues to harass me about purchasing a warranty for a vehicle I no longer own. I have repeatedly tried to tell them that I want to be taken off of their calling list but all they do is hang up on me. I get approx 3-4 calls a month from them and now I just started receiving mailed notices. This is borderline harassment.
My mother received a letter from this company indicating that her warranty was about to expire. She is elderly and called the phone number on the letter and ended up purchasing an extended warranty for a car that she recently purchased. A car that is still under the factory 3/36k warranty. I called this company today to cancel the policy and obtain a refund. The person I spoke with became very combative when I pointed out that their advertising is deceptive. He continued to argue with me to the point that I got concerned he... read more
BUYER BE WARE -----------------BUYER BE WARE---------------BUYER BE WARE My wife and I purchased ENDURANCE EXTENDED WARRANTY for approx 3200.00 and after paying it off our Ford F-250 broke down and being 2500 miles from home being in Washington State, **** *** towed our truck to **** **** ** ***** ****** as well as our fifth wheel.. Because of **** **** turning in an incorrect diagnosis saying that a hose caused the breakdown I was declined with ENDURANCE when after having to pay 300.00 for towing our fifth wheel 250 miles t... read more
I got a letter from this company on the letter it stated for October 28th I got the letter November 10th and it told me that I had 2 days to renew my warranty when I called said I could only use this code one time and that I had to renew today or I wouldn't be covered I told him to hold the line so I could check my warranty by the time I got back to the phone and hung up. The letter also told me that I had till the 11th of November to call. Felt like I was being pressured when I went to check online there's a lot of bad pres... read more
Business response:
We sincerely apologize for any inconvenience or confusion. Our company records all calls for quality assurance. We reviewed the phone call you had with our sales agent. The investigation shows the sales agent was very amicable and courteous on the call. We also see that the call was placed on hold for 9 minutes and 28 seconds. Our sales agent had trouble getting you back on the line so he hung up and called right back but was unsuccessful in reaching you. We deeply apologize for any confusion and would be very happy to provi... read more
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 33,430 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is closed now. It will open at 8:00 a.m.