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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I paid a year and half on this premium warranty... my car made a noise when I cranked it up immediately took to dealership they called Endurance and they would not let them look at car until inspector came out which would be 24-48 hours.. so I spoke with supervisor at Endurance and he told me they cannot authorize to fix car if they don't know what is wrong so I explained to let how can they tell you if they ca not touch it so he said to go ahead and let them do it so they can find problem,they did it is the lifters ,so agai... read more
In trying to obtain a decent cash price I was hung up on and not treated with kindness. The reps have been very short w me especially when I asked for a supervisor which I have not heard from yet. I also emailed the company with no reply to date.
Worst company ever do not use there service they denied my claim because my wheels where different sizes they where 18's an they needed to be 17's an they terminated my contract
These people are rude and don't want to listen to what you have to say. I tried to cancel an account on one vehicle, and they talked me into getting it on a new car. then when I tried to cancel that account they barraged me with reasons why I shouldn't and why there's is better. when I bought my new car I had to have the loan officer at the dealership call and fight with them. They didn't tell billing I wanted to cancel so they are still sending bills.
I purchased the best warranty availbale for my older car (2008, 85,000 miles). The warranty covered most major parts of the car. 2 of the covered parts failed but Endurance did not approve my claim saying that the parts failed because of a tiny other part that was itself not covered. Even though this is stipulated in their contract, it is a very devious way to geet out of paying for part. The tiny part that failed is a very common part to fail when the other 2 major parts alsofail, and I am sure Endurance knows that. This al... read more
I have had a warranty through endurance for over a year, and it is a great feeling to know that your car is covered if something goes wrong. The only problem is when you actually have something go wrong, and you have to file a claim. This company will find a way to get out of paying for your repairs. I have paid over $2,000 so far for coverage that is basically worthless. I called about getting a refund because technically I have paid $2,000 and received nothing in return. I was told that I will not receive a refund. I will ... read more
They will sign you up over the phone in mere minutes and charge your credit card immediately. However, if you change your mind, no matter their assurances that it is no problem to cancel, it takes written notice via USPS (no e-mail) to cancel and that process can take up to 2 months. If you choose the monthly billing to credit card you have go thru separate steps to cancel that and again wait 6-8 weeks for the cancellation to take effect and credit for any charges to be issued. Cannot speak to any warranty coverage but if th... read more
Complaint Details Under all Coverage Programs that are offered at Endurance Direct Seals & Gaskets are covered. ******************************************. Endurance Direct refused to repair our vehicle under the highest level of coverage that they offer. Endurance Direct Sales People are baiting and misleading consumers. Desired Outcome/Settlement Desired Settlement: Modification/discontinuance of an advertised claim Repair our vehicle and remove the misleading statements from your web site and documents.
I was told I have the highest coverage possible. ..after 5 months of paying on time I went to car dealership to just get a check up . Come to find out I needed a couple repairs. I called Customer service and got hung up on twice, finally I spoke with a women who told me she would help. My self and car dealership called several times no one answered. I by the time in got off work still no answer....i was force to pay to get my car from car dealership. I call then next day and was hung up on twice. Third time I called I asked ... read more
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 33,430 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is closed now. It will open tomorrow at 8:00 a.m.