This profile has been claimed by the business owner or representative.
EnergyAid
- Solar Installation
- Fresno, CA
About this business
EnergyAid is a leading provider of high-quality service, maintenance, tune-ups and system evaluations for residential and commercial customers. Management of EnergyAid has collectively over 100 years of experience in the solar power industry and are passionate about making sure system owners realize their expectations when it comes to system performance, utility bill reductions and a positive effect on greenhouse gasses.
Location details
5528 N Palm Ave, Suite 123, Fresno, CA, 93704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Great customer service and professional worker!
Business response:
Hi Shawn, thank you for your feedback! We are delighted to hear that you had a great experience with our customer service and found Ricardo Gonzalez to be professional. Your positive comments mean a lot to us. Thank you for choosing our services!
Great service from scheduling through the onsite visit.
Business response:
Hi, Philip. Thank you so much for your kind words and for sharing your experience with us. We're thrilled you were satisfied with our service from start to finish. We aim to ensure a seamless and high-quality service from scheduling to the onsite visit, and it's rewarding to know that we've achieved that with you. Please don't hesitate to reach out if there's anything else we can do for you. We look forward to serving you again in the future!
We knew there was a problem and the technician found it quickly. Good job. Please hurry back to fix the issue and update panel
Business response:
Hi, Brian. Thank you for sharing your feedback! We're glad to hear that Edward Rider could quickly identify the issue. Your satisfaction is our top priority, and we're working on getting a new work order for a follow-up visit from Spruce to ensure the problem is completely resolved and the panel is updated as soon as possible. We appreciate your patience and understanding and will keep you updated throughout the process.
Techs were on time and very professional. I question why it took three trips and two techs plus a trainee. I heard the reasoning from both techs! When I ran a HVAC crew of five tech. Leaving the shop without opening the new parts box and making sure all of the components were correct. Would have been unacceptable! But what the hex it all charge to Sun Power and they have no clue. Overall good experience!
Business response:
Hi, Mark. Thank you for your valuable feedback. We apologize for any inconvenience caused during the service process. We take your concerns seriously and will review our procedures to ensure more efficient service in the future. We appreciate your understanding and hope to provide an improved experience in future interactions.
I liked receiving the texts and calls when to expect the tech to arrive. When the tech arrived he introduced himself and explained everything clearly in a way I understood when he was finished and what the next step will be in repairing our solar.
Business response:
Thank you for your feedback, Juan! We're thrilled to hear about your positive experience with Edward and our notification system. Ensuring our customers are well-informed and comfortable with the process is our top priority. We'll make sure Edward knows his clear communication and professionalism are appreciated. If you have any questions or need further assistance as we proceed with your solar repair, please don't hesitate to reach out. Thank you for choosing our services!
Very professional and thorough inspection.
Business response:
Hi, Paula. We must have done something right to get such a good rating from you. We really appreciate you taking the time!
Both service men were completely professional. They were nice. They were clean. They were friendly. They knew what they were doing.
Business response:
Hi Marianne, thank you so much for your thoughtful feedback. We're thrilled to hear that our team's professionalism and friendliness positively impacted your experience with us. We take pride in our work and ensure our clients receive the best service possible. Your satisfaction is our top priority, and we look forward to serving you again in the future. Thanks again for choosing us!
Was great he explained that he found. He was professional
Business response:
Hi, Fred. We appreciate the kind words and are glad we could provide you with a positive experience!
The installers were great! They worked all day against the horrible heat. My only complaint is that part off the over $14,000 it cost me for the job didn’t include having the panels cleaned.
Business response:
Hi, Brandi. Thank you for your positive feedback regarding our installers' hard work. I apologize for any confusion about the panel cleaning. We will review our communication and see how we can address this to ensure a better customer experience. Please feel free to reach out if you have any further concerns or questions.
Frequently asked questions about EnergyAid
How is EnergyAid rated?
EnergyAid has a 4.9 star rating with 489 reviews.
When is EnergyAid open?
EnergyAid is closed now. It will open at 8:00 a.m.