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EnergyAid
- Solar Installation
- Fresno, CA
About this business
EnergyAid is a leading provider of high-quality service, maintenance, tune-ups and system evaluations for residential and commercial customers. Management of EnergyAid has collectively over 100 years of experience in the solar power industry and are passionate about making sure system owners realize their expectations when it comes to system performance, utility bill reductions and a positive effect on greenhouse gasses.
Location details
5528 N Palm Ave, Suite 123, Fresno, CA, 93704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Was here when he was supposed to be. Communicated re. the issue. Very friendly.
Business response:
Hi, Victoria. Your feedback is highly appreciated. Thank you for sharing your positive experience with our service. It's refreshing to encounter professionals who take pride in their work, treat customers respectfully, and provide excellent service.
The guys were on time and very quickly changed a microinverter. Unfortunately, that did not solve the problem of the under producing panel. Bryan told me it could be a firmware issue and if they couldn't update the program, he might have to come back out and switch panels to troubleshoot and see if that panel is bad. So far, I think he's been pretty good.
Business response:
Hi, Leland. We appreciate the kind words and are glad we could provide you with a positive experience!
Noah and his team of technicians from EnergyAid were tremendously prompt, professional and so very personable. It's always to great to receive professional service but to actually like the persons performing the service is other worldly. Great job guys!
Business response:
Your feedback is really important to us, Louie! It's great to hear that you thought our team was quick, professional, and friendly. We appreciate your kind words about Noah and the team. Knowing that you liked our service and team members made our day. Your satisfaction is our priority, and we are here to assist you with anything you need. Please feel free to reach out at any time. Thank you for taking the time to share your feedback with us!
Great customer service and professional worker!
Business response:
Hi Shawn, thank you for your feedback! We are delighted to hear that you had a great experience with our customer service and found Ricardo Gonzalez to be professional. Your positive comments mean a lot to us. Thank you for choosing our services!
Great service from scheduling through the onsite visit.
Business response:
Hi, Philip. Thank you so much for your kind words and for sharing your experience with us. We're thrilled you were satisfied with our service from start to finish. We aim to ensure a seamless and high-quality service from scheduling to the onsite visit, and it's rewarding to know that we've achieved that with you. Please don't hesitate to reach out if there's anything else we can do for you. We look forward to serving you again in the future!
We knew there was a problem and the technician found it quickly. Good job. Please hurry back to fix the issue and update panel
Business response:
Hi, Brian. Thank you for sharing your feedback! We're glad to hear that Edward Rider could quickly identify the issue. Your satisfaction is our top priority, and we're working on getting a new work order for a follow-up visit from Spruce to ensure the problem is completely resolved and the panel is updated as soon as possible. We appreciate your patience and understanding and will keep you updated throughout the process.
Techs were on time and very professional. I question why it took three trips and two techs plus a trainee. I heard the reasoning from both techs! When I ran a HVAC crew of five tech. Leaving the shop without opening the new parts box and making sure all of the components were correct. Would have been unacceptable! But what the hex it all charge to Sun Power and they have no clue. Overall good experience!
Business response:
Hi, Mark. Thank you for your valuable feedback. We apologize for any inconvenience caused during the service process. We take your concerns seriously and will review our procedures to ensure more efficient service in the future. We appreciate your understanding and hope to provide an improved experience in future interactions.
I liked receiving the texts and calls when to expect the tech to arrive. When the tech arrived he introduced himself and explained everything clearly in a way I understood when he was finished and what the next step will be in repairing our solar.
Business response:
Thank you for your feedback, Juan! We're thrilled to hear about your positive experience with Edward and our notification system. Ensuring our customers are well-informed and comfortable with the process is our top priority. We'll make sure Edward knows his clear communication and professionalism are appreciated. If you have any questions or need further assistance as we proceed with your solar repair, please don't hesitate to reach out. Thank you for choosing our services!
Very professional and thorough inspection.
Business response:
Hi, Paula. We must have done something right to get such a good rating from you. We really appreciate you taking the time!
Frequently asked questions about EnergyAid
How is EnergyAid rated?
EnergyAid has a 4.9 star rating with 380 reviews.
When is EnergyAid open?
EnergyAid is closed now. It will open at 8:00 a.m.