This profile has been claimed by the business owner or representative.
Epos Now
- Software company
- Coolum Beach, QLD
About this business
Location details
4/30 Corbould Rd, Coolum Beach, QLD, 4573, Australia
Get directions
I called epos now to asking for a particular feature which was said will be provided and a direct debit was set up, on the same call I asked how will i set up this feature to which the sales rep said they don’t have that option and provided me with an alternative which doesn’t work for me. The the money got deducted from my account. I filed a complaint and asked them to check it to which they said it was not mentioned and want me to pay a cancellation fees for something I didn’t ask for didn’t wanted. This is a scam at its f... read more
Business response:
Dear TJ nijjar, Thank you for taking the time to share your experience. We’re sorry to read how frustrating this situation has been, particularly where expectations around a feature and subsequent billing have not aligned with what you believed was agreed during the call. We want to reassure you that we have identified your account and are currently reviewing the details of your interactions and the complaint raised. This includes checking what was discussed, what was set up, and how this was communicated, so we can fully un... read more
If I could give them a minus 5 i would to be ohonest the worst service once you sign up they take your money goodluck. Not to mention I've asked for refund from 4months ago due to delays in system delivery. We ordered 4 systems and caused our buisness significant delay due to there dishonesty. And they have no problem in billing you monthly but can't answer phones nor refund a service that failed from day dot. The biggest SCAMMERS in pos history
Business response:
Dear Noui, We’re very sorry to hear about the delays, billing issues, and frustration this has caused your business. We completely understand how upsetting it is to face ongoing charges for a service that didn’t meet your expectations. To resolve this as a priority, please email globalsupport@eposnow.com with your account number or case number, full name, and the email address linked to your account. Our team will review your situation thoroughly and work to address your refund and account concerns. Thanks again for your sha... read more
Do not buy this system for a restaurant. Very substandard. Opening night was put into complete chaos when orders disappeared or somehow moved around other tables. Lost a lot of money over several days due to orders missing. Persisted for 7 shifts. Same problems persisted. When asking for system to be returned due to constant losses I was told that I got what I needed. Eventually after going through each level of complaint all I got was a dear John letter. . Turns out after me requesting a second screen to use with the regist... read more
Business response:
Dear Mandy, We’re very sorry to hear about the challenges you’ve faced with our system, particularly around industry suitability, support, and the recent increase in processing fees. We completely understand how frustrating this must be, especially when your experience hasn’t aligned with the expectations set during the sales process. To ensure your concerns are addressed promptly, please email globalsupport@eposnow.com with your account number or case number, full name, and the email address linked to your account. Our team... read more
I'm extremely disappointed with Eposnow POS system. Despite paying over $50/month for the subscription, I'm also charged $514.8 for renting the card reader. The 'free' eftpos machine comes with a catch - you're liable for the card reader costs even after canceling your subscription, regardless of returning the item. To make matters worse, payouts are often short, and I've had to constantly chase for payments. Due to these issues, I wouldn't recommend Eposnow to anyone
Business response:
Dear Troy, We’re very sorry to hear about the issues you’ve faced with your subscription, card reader charges, and payout delays. We completely understand how frustrating this must be, and this is not the level of service we aim to provide. To resolve this promptly, please email globalsupport@eposnow.com with your account number or case number, full name, and the email address linked to your account. Our team will review your account in detail and work with you to address these concerns. Thanks again for your share, Epos Now
Absolute scam company! After months of not being able to use the system, no training and all the other issues everyone else is complaining about - we were finally able to get the bank to put a block on Epos Now so they couldn't keep taking money for a system we can't use. Surprise, surprise as soon as they can't take any money we get a call from Andrew in "customer support". Long story (very long story) short, they agreed to cancel the contract and stop trying to take money (I even have this in writing) but lo and behold the... read more
Business response:
Dear Renee, We’re very sorry to hear about the difficulties you’ve experienced and completely understand your frustration. Repeated payment attempts after a contract cancellation are unacceptable, and this is not the experience we aim to provide. We want to investigate this urgently and ensure your account is properly resolved. Please email globalsupport@eposnow.com with your account number or case number, full name, and the email address linked to your account so our team can review your situation and take the necessary act... read more
Shady business tactics. Epos now will only provide good service until you are a new business to them. After sales service is terrible
Business response:
Dear Gursimransardana, We’re very sorry to hear about your experience and understand how frustrating it must be to feel unsupported after signing up with us. This is not the level of service we aim to provide, and we want to ensure your concerns are addressed properly. Please email globalsupport@eposnow.com with your account number or case number, full name, and the email address linked to your account so our team can review your situation and provide the assistance you need. Thanks again for your share, Epos Now
Worst company I have ever dealt with. With holding funds and not paying me even though they were paid Stay away just a crooked bunch of operators
Business response:
Dear Burnie, We’re very sorry to hear about your experience and understand how concerning it must be to have payments delayed. This is not the standard of service we aim to provide, and we want to get this investigated and resolved as a priority. Please email globalsupport@eposnow.com with your account number or case number, full name, and the email address linked to your account so our team can review your case thoroughly and work with you to resolve the issue. Thanks again for your share, Epos Now
Took 1 month to arrive and I’m the one who had to chase it up. Delayed my business opening. So many issues with the system and still ongoing issues.
Business response:
Dear Lily, We’re really sorry to hear that the delay in receiving your system impacted your business opening — that’s not the experience we aim to provide, and we completely understand how frustrating this must have been. Ongoing system issues only add to that frustration, and we’d like to get this resolved as a priority. Please email globalsupport@eposnow.com with your account number or case number, full name, and the email address linked to your account so we can review your situation in full and ensure the right support i... read more
Sales offer your everything - after service is terrible. If you have an IT back ground and can work it out yourself you will be fine, if not your screwed. We are currently looking for another provided I would not recommend.
Business response:
Dear customer, Thank you for sharing your experience. We’re sorry to hear that the after-sales support did not meet your expectations. We understand how important reliable service is, especially for those without an IT background. We want to help improve this for you. Please email globalsupport@eposnow.com with your account number or case number, full name, and the email address linked to your account, so our team can review your situation and provide the assistance you need. Thanks again for your share, Epos Now
Frequently asked questions about Epos Now
How is Epos Now rated?
Epos Now has a 3.5 star rating with 812 reviews.
When is Epos Now open?
Epos Now is open now. It is open 24/7.