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Epos Now
- Software company
- Coolum Beach, QLD
About this business
Location details
4/30 Corbould Rd, Coolum Beach, QLD, 4573, Australia
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the rquest took over a week with several emails requesting the same changes, this initial interaction was extremely poor, time consuming and no direction or process from Epos Now support. After several calls and with assistance from , we were able to achieve what was a very simple request!
Business response:
Dear Gary, Thank you for sharing your feedback. We’re truly sorry to hear that your initial experience was frustrating and time-consuming. That’s not the level of service we aim to provide, and we completely understand how disappointing this must have been. We’re glad to hear things were eventually resolved with assistance, but your experience has been noted and shared with our support team to help improve our processes moving forward. If there’s anything further we can do, please don’t hesitate to reach out. Thanks again fo... read more
No cooling off perod No demo before selling agreement Start charging monthly fee from day of sale instead from day of delivery Staff not competent to answer questions Staff is reluctant to hear to customer Arrogant manager saying ur not the only one using epos
If I wrote how terrible this company is, I might look like I’m just a bad review giver with a chip on my shoulder. This company see’s its customers as [Content Removed] that can constantly be taken advantage of. They will bill you for any and everything and if you would like to discuss it, you will find that not a single person is qualified to actually assist, and cannot put you through to anyone qualified to do so. Save yourself a world of pain, Zeller and Wsoft are great pos providers and they have no monthly subscription ... read more
Business response:
Hello bomba alexandia, Thank you for taking the time to leave a review. We are sorry to read your comments and to learn about your experience. We are keen to further investigate and aim to put things right, but we have been unable to find an account matching the details you have provided. If you could please update your review or send us a message, we will ensure contact is made asap. We look forward to hearing from you.
Absolute junk. We have been using for over a year and constant issues. Always our fault apparently. Yet we have Tyro and it NEVER fails. NO matter how many hours we spend on the phone with their techs they cannot seem to fix anything long term. Till draw failed from start. Reciept printer screwed within a couple of weeks. Connection failure between terminal and reader means having to hard wire everything and then still constantly failing. Loss of time, profit, and peace. Dont use these guys, you will be bitterly disappointed... read more
Absolutely worst service and just greedy for money. They will take unauthorized payments and their customer support is deceiving, clearly lying about the things. We were told that we won't be charged for eftpos terminal but when the terminal arrived then we saw $40 rental for that every month. On top of that the wrong serial number terminal was sent and it didn't get along with their system. It took a long time to get it fixed but it gave us an idea that dealing with these guys will be a nightmare. If you operate late in the... read more
Never suse this scam. Tried to cancel the subscription and no way to cancel the subscription.
Very bad service, most of the team sitting in UK and making us fool. I have now stuck with this company. I will recommend not to use these company.
Business response:
Dear Raj, Thank you for your feedback. We’re sorry to hear that you feel let down by your experience. We understand how frustrating it can be when support doesn't meet expectations, especially when operating from a different region. Please be assured that we have identified your account and are currently reviewing the matter in detail. We are committed to ensuring every customer is treated fairly and will follow up with you once our review is complete. Thanks again for your share, Epos Now.
Do not opt for their service as they will not support after sales and in worst case scenario if you are cancelling their service , they will come up with so many charges which were never disclosed on sales. I was taking followus to share me the label to send their terminal back and was not responded back on emails and when called was assured that I will receive the label on my email shortly which I never received. I finally have to stop my direct debit to avoid any further charges by them. Do not get trapped small business o... read more
Business response:
Dear Vikas, Thank you for sharing your experience. We understand how concerning it is when post-sale support and clarity around cancellations don’t meet expectations—especially for small business owners managing tight operations. Please be assured that we have identified your account and are currently reviewing the matter, including the communication regarding return labels and any follow-ups that may have been missed. We’re committed to ensuring a fair and thorough review and will be in touch with any relevant updates once ... read more
Don't Touch This system or this company Ever!! Client of mine purchased this system, it has never worked since day 1, they have tried to engage customer service for a full refund due to the company failing to provide the paid for service in a reasonable time. In the mean time this company has STOLLEN fees from my client, double charged them and On top of this they think it's appropriate to charge a early cancellation fee. This company has no morals and has broken several ACCC laws.
Business response:
Dear Noizmaker, We are truly sorry to hear about the challenges you’ve faced with our system and customer service. It’s concerning to learn about the overcharging and the issues regarding the early cancellation fee. This is certainly not the experience we want for our customers. We take these matters very seriously and would like to resolve this as quickly as possible. Please reach out to us at customerresolutions@eposnow.com with your account details so that we can investigate and address your concerns. Thanks again for you... read more
Frequently asked questions about Epos Now
How is Epos Now rated?
Epos Now has a 3.5 star rating with 767 reviews.
When is Epos Now open?
Epos Now is open now. It is open 24/7.