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Epos Now
- Software company
- Coolum Beach, QLD
About this business
Location details
4/30 Corbould Rd, Coolum Beach, QLD, 4573, Australia
Get directions
Took money 4x out of my account and MONTHS to refund. Still waiting on one refund. Worst company ever. DO NOT GO WITH EPOSNOW. This company double charged me for months on end after I told them this is happening, then not refunding it for months afterwards. I tried to cancel my account 4 months ago, and the person I did it through says it has to be approved by a manager - MONTHS on end without hearing! STILL waiting for a refund. Hours on the phone trying to cancel. They will take your money, even more that you legally agree... read more
Business response:
Dear Kendyl, We are truly sorry for the experience you’ve had and fully understand your frustration regarding the multiple charges and delays with your refund. This is certainly not the level of service we aim to provide, and we sincerely apologize for the inconvenience it has caused you. We have identified your account and are actively looking into this matter to ensure it is resolved. We understand the importance of addressing your concerns as quickly as possible, and will be reaching out to you again with an update. Your ... read more
Worst experience. Tried to cancel when my contract is already finished, epos has asked me to send back the machine which I did three four weeks ago. Thy still continuously charged me over $100 AUD everymonth for two month straight now. I have to chase them email call them constantly to fix their mistake. The reason I canceled was their machine wasn't working properly for me even when I have the fastest Internet. They did not put up any responsibility or assistance as they only took it as owners own responsibility..... just r... read more
Business response:
Dear Andy, We sincerely apologize for the issues you’ve encountered, particularly with the cancellation process and continued charges. We understand how frustrating this situation must be and regret that your concerns haven’t been resolved promptly. Unfortunately, we were unable to locate an account matching the details provided. To help us resolve this matter urgently, please email us at globalsupport@eposnow.com with your account details and any supporting information. We’ll prioritize reviewing the charges and ensuring yo... read more
Non existent support, never call you back, close support tickets unresolved, support staff with poor English skills Having taken over a business and being promised it would be up and running in 10 minutes but days later still wasn't working. Endless technical problems, signed for premium support as we trade nights. Trying to speak to someone is useless, they use low quality voip systems to call centres around the world. If you can hear the person on the other end their English is usually so bad that you can't understand them... read more
Business response:
Dear Customer, Thank you for sharing your concerns, and we’re very sorry to hear about your difficulties in reaching support and in managing your account. To help us fully investigate the issues raised, could you please send your account number, email address, and full name to globalsupport@eposnow.com? Once we have this information, our team will conduct a thorough review and reach back out with next steps. Thanks again for your share, Epos Now
Avoid EPOS Now -Slow and Unreliable I've had an incredibly frustrating experience with EPOS Now. The machine is extremely slow—when I say slow, I mean painfully slow to the point that it regularly times out during transactions. This causes payments to decline often, which is not only inconvenient but also makes it difficult to keep up when business is busy. It’s frustrating for both me and my customers who end up waiting longer than necessary. At first, I assumed it might be an issue with the Wi-Fi, so I even changed my netw... read more
Business response:
Hello vihanga a, Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date. We requested further details in order to locate your account with a view to resolving any outstanding issues, please feel free to reach out to me and my team directly at customerresolutions@eposnow.com Thanks again for your share, Epos Now.
Not a good choice Shocking service , no reply email addresses, impossible to get answers. We were never able to use this system , cancelled 9 months ago, still trying to take money from our account. Already cost us a heap and they want more
Business response:
Dear Customer, We’re very sorry to hear about your experience and the ongoing issues you’re facing. It’s important to us to get this resolved swiftly. Please forward your account number, email address, and full name to globalsupport@eposnow.com so that we can thoroughly investigate your cancellation request and billing concerns. Our team will then reach out with an update and next steps as soon as possible. Thanks again for your share, Epos Now
Systematic & deliberate incompetence After 11 months months of frustration with Epos Now, here's my summary: If you have any problems and they don't offer a satisfactory response, complain once, then go straight to your Fair Trading/Better Business/Ombudsman. Epos Now won't respond so you won't get an outcome, but at least it's on file. Don't waste any more time trying to get a resolution directly from them, it won't happen. You'll need a solicitor. Epos Now will try and string you along with a promise of a review from their... read more
Business response:
Hello Brendan N, Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date. We requested further details in order to locate your account with a view to resolving any outstanding issues, please feel free to reach out to me and my team directly at customerresolutions@eposnow.com Thanks again for your share, Epos Now.
No support if something goes wrong. They have been pretty terrible with any and all instances of us reaching out. Their system went down quite regularly, we have been misled on a number of things including the cancellation fees. Additionally we have been ignored for all issues until the 3rd follow up.
Epos missed training sessions Epos missed two training sessions in a row and left me unable to use my Epos for the weekend! A dispiriting result when they promised not to do it again. I have decided to use another platform. Vanessa
Nightmare and expensive I purchased Epos Now in January 2022, and it’s been a frustrating journey ever since. They initially sent the wrong card terminal, which required customers to insert or swipe their cards—completely outdated since my customers use phones and watches to pay. On top of this, I was charged $160.60 a month (instead of the agreed $85.30), with additional fees for not using the incorrect card reader. Despite numerous calls and emails, it wasn’t until May 2024 that they finally shipped the correct card reader... read more
Frequently asked questions about Epos Now
How is Epos Now rated?
Epos Now has a 3.5 star rating with 812 reviews.
When is Epos Now open?
Epos Now is open now. It is open 24/7.