This profile has been claimed by the business owner or representative.
Epos Now
- Software company
- Coolum Beach, QLD
About this business
Location details
4/30 Corbould Rd, Coolum Beach, QLD, 4573, Australia
Get directions
Pathetic customer service. Don't buy any services from this company. I am trying to activate my POS and EFTPOS for more than two weeks now. Implementation manager who I have been assigned didn't do anything and left the company all of sudden. I haven't been assigned any new implementation manager. I called their support team few times and hung up my phone advising someone will call tomorrow. No one is responsible in this company. I wouldn't recommend this company at all. I would like to give negative rating if possible. Stay... read more
Business response:
Hello SPV, Apologies for not getting back to you at the time of review. We are sorry to read your feedback and learn of your dissatisfaction. Should you still wish to discuss your review further, please do so by emailing customerresolutions@eposnow.com Many Thanks, Socials Team
ePos Now - Support is non-existing Cannot speak to anyone quickly for service and / or support. Wait times on the phone up to 1 hour. They don't follow up with keeping you up to date as to where your query is at. No training or helping with set up.
Business response:
Hello Glasshouse Country RSL, Apologies for not getting back to you at the time of review. We are sorry to read your feedback and learn of your dissatisfaction. I have reviewed your account and can see you were contacted by our support team in order to put things right, and a refund was raised. Should you still wish to discuss your review further, please do so by emailing customerresolutions@eposnow.com Many Thanks, Socials Team
BAD SERVICE very poor service, waited few times over phone to get help waited over each time over 40 minutes and so unprofessional staff, ask to help to add on in menu told only they can help if its over 500 items and guy sounds like still in bed, call them to buy services or as a new customer they will answer straight way.
Business response:
Hello Gru, Apologies for not getting back to you at the time of review. We are sorry to read your feedback and learn of your dissatisfaction. Should you still wish to discuss your review further, please do so by emailing customerresolutions@eposnow.com Many Thanks, Socials Team
Unreliable service Great Sales service to encourage you to purchase their system, but after that the service & wait for help is shocking lengthy times on hold to wait for help, their service is bad, training is random, still in dispute with Eposnow, I would never recommend them to anyone, if someone suggest that you purchase from Epos now........ RUN away.
Business response:
Hello Sir/Madam, Apologies for not getting back to you at the time of review. We are sorry to read your feedback and learn of your dissatisfaction. Should you still wish to discuss your review further, please do so by emailing customerresolutions@eposnow.com Many Thanks, Socials Team
Worstcustomerservice. Worstcustomerservice. No support at all. No Thinking to change another POS system. Even I couldn't enter a customer name. Taking long very long time. If there is a negative star option, I would have given -20 if could
Business response:
Hello Subraniam, Apologies for not getting back to you at the time of review. We are sorry to read your feedback and learn of your dissatisfaction. Should you still wish to discuss your review further, please do so by emailing customerresolutions@eposnow.com Many Thanks, Socials Team
Never sign up for this system!!!!! Eposnow answers your call when you want to sign up but after that the customer service is horrendous. The one star review is even too much. They would get a minus 10 star review if that would be possible. Impossible to solve issues, emails bounce and WhatsApp request stay unanswered. I have tried to resolve an issue for the last 2 months with no resolve. Never sign up or purchase this epos system!!!!!
Business response:
Hello Sir/Madam, Apologies for not getting back to you at the time of review. We are sorry to read your feedback and learn of your dissatisfaction. Should you still wish to discuss your review further, please do so by emailing customerresolutions@eposnow.com Many Thanks, Socials Team
Do not use Epos now I signed up with Epos now 6 weeks before I opened my business in June 2020 with a promise of my hardware being here well before I opened. After many follow up calls I received my hardware the day I opened. Things only went down hill from there. You can only schedule half an hour calls with their support agents. The rest is pretty much figure out our for yourself. And then they don't always honour those support appointments so you are kind of left hanging. The support you receive is terrible. With differen... read more
Business response:
Hello Last Resort, Apologies for not getting back to you at the time of review. We are sorry to read your feedback and learn of your dissatisfaction. I have located your account & TrustPilot review, and can see that my colleague offered cancellation waiving early exit fees in exchange for removal of the review. We did not continue to charge you for the Protect Now Care Plan; the account was cancelled, and exit fees waived, but as you have pointed out, the review remains. Should you still wish to discuss your review further, ... read more
SCAM all the way We (unfortunately) subscribed to epsnow around July 2020 and the Scam started pretty much immediately. The Internet connection at our venue, never gave us a problem , but for some reason eposnow works only 65/70% of the time and it is very random. The service and the items themselves are UNBELIEVABLY SHALLOW for what we pay, and the real scam regards the fake offer they proposed to us (I must say... They got us good) ..... They made the offer look appealing , especially if you use tyro bank, but if you decid... read more
Business response:
Hello Edoardo, Apologies for not getting back to you at the time of review. We are sorry to read your feedback and learn of your dissatisfaction. Should you still wish to discuss your review further, please do so by emailing customerresolutions@eposnow.com Many Thanks, Socials Team
Frequently asked questions about Epos Now
How is Epos Now rated?
Epos Now has a 3.7 star rating with 947 reviews.
When is Epos Now open?
Epos Now is open now. It is open 24/7.