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Epos Now
- Software company
- Coolum Beach, QLD
About this business
Location details
4/30 Corbould Rd, Coolum Beach, QLD, 4573, Australia
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Liar !!! When they sold the program to us, their representative told us we can cancel any time without cancelation fee. But when we would like to cancel them, they said they will charge us about $500. Liar!!! Please do not choose this system to use in your business.
Business response:
Hello Pang, Apologies for not getting back to you at the time of review. We are sorry to read your feedback and learn of your dissatisfaction. I have been unable to locate an account associated with the details provided. Should you wish to discuss your review further, please do so by emailing customerresolutions@eposnow.com Many Thanks, Socials Team
No Help Before you signed up they will call you none stop but when you want to cancel their service they would make up so much excuses, noone will get back to you to discuss the issue & you cannot speak to their manager or cancellation team, they would keep on taking money out of your account, come up with figures that was never explained to you in the contract. I'd suggest to everyone to not get involved with them, I have logged a complaint to fair trading & also Current Affair to look into it, everyone should do the same &... read more
Business response:
Hello Degy Outfit, Apologies for not getting back to you at the time of review. We are sorry to read your feedback and learn of your dissatisfaction. I have located your account and can see a cancellation has been actioned and a member of the team will reach out to you to arrange collection of the EFTPOS device. Should you wish to discuss your review further, please do so by emailing customerresolutions@eposnow.com Many Thanks, Socials Team
Terrible They lie to you to get you to sign up, the dont live up to any of their obligations, provide no support at all, they then lie to you at every complaint and when you finally finish your contract and cancel they just keep taking the payments out anyway. Blatantly stealing from you, when you call them they say its a glitch on their side and just give you the run around. They should be shut down with how disgusting their behaviour is. I have attached our email complaint that we have put in writing to the company as we h... read more
Business response:
Hello Jaymie, Apologies for not getting back to you at the time of review. We are sorry to read your feedback and learn of your dissatisfaction. Should you still wish to discuss your review further, please do so by emailing customerresolutions@eposnow.com Many Thanks, Socials Team
Just the absolute worst company. AVOID AT ALL COSTS I cancelled my account LAST YEAR IN MAY! I have emailed and called on multiple occasions and they have continued to take money out of my bank account and still will not refund and cancel my account. It is honestly a joke, worst customer service I've EVER experienced. Not to mention we cancelled our account because it was horrible. It never worked!! It would always freeze and crash none of the systems connected and when you would call they would email you to say your “reques... read more
Business response:
Hello Isabella A, Apologies for not getting back to you at the time of review. We are sorry to read your feedback and learn of your dissatisfaction. Should you still wish to discuss your review further, please do so by emailing customerresolutions@eposnow.com Many Thanks, Socials Team
Please DO NOT GET INVOLVED WITH epos now Sales rep [Name Removed] is full of rubbish, he called me to offer me 1-year free subscription for the software and 2 years of free eftpos services from epos now. Later, when I received the invoice it stated that 1 year of software support and 1 year of free eftpos service after using the EFTPOS service for 24 months. what a joke!!! I called them and asked to cancel and they denied and told me to buyout cost is $600. I have emailed them no response. Epos now support centers do not eve... read more
Business response:
Hello FiZ, Apologies for not getting back to you at the time of review. We are sorry to read your feedback and learn of your dissatisfaction. I have located your account and can see a complaint was raised, which was not upheld. Should you still wish to discuss your review further, please do so by emailing customerresolutions@eposnow.com Many Thanks, Socials Team
DO NOT PURCHASE!!! We pay extra for product care which we all know covers your hardware software damages etc, oh no not through these guys apparently only covers accidental damage if you get faulty hardware to bad so sad you have to purchase a new one Customer service is disgusting spoke to a gentleman named Lewis who was clearly working from home he forgot to put phone on mute I heard his singing cooking and eating his dinner all whilst he was suppose to be dealing with my complaint never been so disgusted in a company in a... read more
Business response:
Hello Sir/Madam, Apologies for not getting back to you at the time of review. We are sorry to read your feedback and learn of your dissatisfaction. Should you wish to discuss further, please do so by emailing customerresolutions@eposnow.com Many Thanks, Socials Team
Be ware Signed up and asked the rep when signing up about lock in and cancelations They said cancel at any time But when came time to cancel after 12 mth They want a extra $1000 to cancel
Business response:
Hello Mangoplah Bistro, Apologies for not getting back to you at the time of review. We are sorry to read your feedback and learn of your dissatisfaction. I have located your account, and can see your Protect Now Care Plan is a 36 month term, and therefore an early cancellation fee will apply. Should you wish to discuss further, please do so by emailing customerresolutions@eposnow.com Many Thanks, Socials Team
Please don't trust what sales reps says I inquired about $0 upfront offer they had and the sales rep said it has a high monthly fee, So I wanted a package with no monthly subscription and wanted to pay bit extra upfront, Then Lachlan(sales rep) gave me a quote of around $600 and told be he's chuck a free eftpos (1.7% transaction fee). I didn't want the eftpos but he keep insisting to take it and told if i don't use it, it doesn't matter. He told me I won't be paying any other fees for 12 months. Now couple of months past I'v... read more
Business response:
Hello Sabin, Apologies for not getting back to you at the time of review. We are sorry to read your feedback and learn of your dissatisfaction. I have located your account, and can see as a result of your complaint raised, a full investigation was conducted. The complaint was not upheld. I understand this is not the resolution you were hoping for, but we remain dedicated to moving towards an amicable resolution. Should you wish to discuss further, please do so by emailing customerresolutions@eposnow.com Many Thanks, Socials ... read more
Terrible i am having issues with them as well. I have called the australian small business and family entreprise ombudsman. I am contacting every single person on productreview so we could all make a formal complaint. I am going through the steps now. The person i talked to in the ombudsman office is Tom (there is only one Tom in the whole office) and their phone number is 1300 650 460, he said the highest the number of people makes noise the highest the priority will be to them. Let's all complain to them so we can have eac... read more
Business response:
Hello Joubine, Apologies for not getting back to you at the time of review. We are sorry to read your feedback and learn of your dissatisfaction. Should you still wish to discuss your review further, please do so by emailing customerresolutions@eposnow.com Many Thanks, Socials Team
Frequently asked questions about Epos Now
How is Epos Now rated?
Epos Now has a 3.7 star rating with 947 reviews.
When is Epos Now open?
Epos Now is open now. It is open 24/7.