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Epos Now
- Software company
- Coolum Beach, QLD
About this business
Location details
4/30 Corbould Rd, Coolum Beach, QLD, 4573, Australia
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Can’t live with it It is not worth and no support. Be careful when they sell their rep say different things then actually the product is not suitable for hospitality.
Business response:
Hello Micky S, Thank you for taking the time to leave a review, I am sorry to read your comments and to learn about your experience to date. I have been unable to find an account matching the details you have provided. If you could please respond to my request for further information or reach out to me and my team directly at customerresolutions@eposnow.com it would be greatly appreciated. Thanks again for your share, Social Team.
Liar. Scammer. Fraudulent They will keep calling you until you close a deal with them. After that, they do not care about your problems anymore. On 30/6/2023; I purchased an epos system from this company that costs $658.9. However, I haven't received any epos hardware items since my shop hasn't been opened yet. The sale rep didn't inform me that I have to operate within 45 days after purchase. He kept calling me, pushing me to sign the contract. He only sent me the terms and conditions after I made the payment. The sale rep ... read more
Business response:
Hi Huyen, Thank you for taking the time to leave a review. I'm sorry to read your comments and learn of your experience. I have requested that my colleague Kirra liaises with you directly with regards to your ongoing case, and as I understand this discussion is still ongoing. We look forward to resolving amicably soon. Many thanks, Socials Team
Do not use EPOS,They are fraud At the beginning they didn't even explain there's lock in contract. After passed that period they still withdraw money from my accounts. Customer service team keep saying that reported to their cancelation team and will send e-mail me within 3~4 business days but I still didn't received any phone call or E-mail by them. However they still withdraw my money ,it's been 3 months already. Their webchat is not working that's why I tried to call them more than 10 times. but always same answer ,cancel... read more
Business response:
Hi EMA, Thank you for taking the time to leave a review. I'm sorry to learn of your dissatisfaction. I have located your account using the details provided, and requested that an agent reaches out to you without delay, to discuss your cancellation request. If you wish to discuss your review in the mean time, please do reach out to customerresolutions@eposnow.com Many thanks, Socials Team
Disgusting waste of time and energy What a disgusting business. They lie and [Content Removed] to get you and by the time you realise they are already back peddling and lying through their teeth.. [Content Removed].
Business response:
Hello Bkez, Thank you for your review. We are sorry to read your feedback and learn of your dissatisfaction. We have been unable to locate your account based on the details provided. Please update your review with further details, or alternatively, reach out directly to customerresolutions@eposnow.com We look forward to your response. Many Thanks, Socials Team
Worst Service. Worst System We chose EPOSNOW because they were kind and offer help at the beginning. Once we locked into contract, we found too many problems and the big one is that we cannot do a basic refund transaction if the items was on sale. It is only work for full price items. We rang the hotline, they said that is too complicated and it is not available to do at the current stage. Then we emailed to one of the team member who took care of the before, we sent out over 20 emails, no thing back. No we cannot refund to ... read more
Business response:
Hello Amy H, Thank you for your review. We are sorry to read your feedback and learn of your dissatisfaction. We have been unable to locate your account based on the details provided. Please update your review with further details, or alternatively, reach out directly to customerresolutions@eposnow.com We look forward to your response. Many Thanks, Socials Team
eposnow retail Honestly this is the system was a headace for me and still is, so sorry i ever joined, absolutly hopeless service that you cannot hear, takes forever for the money to go into your account,
Business response:
Hello Toddies, Thank you for your review. We are sorry to read your feedback and learn of your dissatisfaction. We have been able to locate your account, and have emailed you directly, requesting further information. We look forward to your response. Many Thanks, Socials Team
Epos now dont buy it I have had a system for a year and a half. Its now obsolete with software issues. Dont bother trying to get it fixed. Support woefully bad. Dont bother trying to get sense out of any one there your wasting your time. Despite paying insurance for a new terminal i was told because its not physically damaged i can't get a replacement even though its not working omg really. I was told they can send me a new one at half price wth. This ones still under YOUR CONTRACT NOT WORKING I will never ever recommend or ... read more
Business response:
Hello Ray, Apologies for not getting back to you at the time of review. We are sorry to read your feedback and learn of your dissatisfaction. I have been unable to locate your account, using the details provided. Please reach out to customerresolutions@eposnow.com with your account details so that we can discuss further. Many Thanks, Socials Team
RUN AWAY DONT USE VERY SLOW ALSO CAME WITH FAULTY. "I had an extremely disappointing experience with Eposnow. Firstly, their customer service was incredibly unhelpful and unresponsive. I had an issue with my POS system and it took days to get any sort of response from their support team. When I finally did hear back from them, they weren't able to resolve my issue and I was left feeling frustrated and unsupported. To make matters worse, the product arrived late, long after my business's opening day. Despite the delay being e... read more
Business response:
Hello Marc, Apologies for not getting back to you at the time of review. We are sorry to read your feedback and learn of your dissatisfaction. I have been able to locate your account, and have requested that an account manager reach out to you without delay to assist in the cancellation of your account as requested. Should you wish to discuss your review further, please do so by emailing customerresolutions@eposnow.com Many Thanks, Socials Team
For peace of mind, go somewhere else I tried to cancel my subscription in January which going by the emails received I thought had been resolved only to find out they were still still taking money out 2 months later (I hadn’t realised until now) rang to voice my complaints and then told there was a $500+ exit fee contrary to what their rep said when first purchasing their products. Hopefully they use that money to take me somewhere nice because I at least should be treated to dinner after being f’d… My advice, don’t even bot... read more
Business response:
Hello Sonny, Apologies for not getting back to you at the time of review. We are sorry to read your feedback and learn of your dissatisfaction. I have been able to locate your account, and will ensure this is cancelled down correctly, waiving early exit fees. Should you wish to discuss your review further, please do so by emailing customerresolutions@eposnow.com Many Thanks, Socials Team
Frequently asked questions about Epos Now
How is Epos Now rated?
Epos Now has a 3.7 star rating with 947 reviews.
When is Epos Now open?
Epos Now is open now. It is open 24/7.