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Extended Stay America - Akron - Copley - East
- Hotels
- Copley, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
185 Montrose W. Ave., Copley, OH, 44321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Spacious room, full fridge and eating area. Small stove. Room was clean. Location convenient. What I didn't like was it is not a continental breakfast. Oatmeal, muffins and breakfast bars only. Coffee only available until breakfast over. Room service only available after 7 days, as it is set up for long term stays. When I asked about dishes, utensil cookware in room was told there is none, but not that I could get by request. I read that on a sign in kitchen area. Felt that info should have been volunteered when I asked why ... read more
Business response:
Thank you for choosing us on your trip to our city. We are glad you liked the spaciousness of your room and that you found our location appropriate for your needs. However, we are sorry you did not like our hotel policies and the breakfast offerings we have to offer. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
Like - location, nice staff, Not like - sheets stained, dingy
Business response:
Thank you for being our guest and for taking the time to give us your feedback. While we are happy you liked our convenient location and friendly staff, we apologize you were unhappy with our housekeeping services. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. If we did not communicate this properly at check-in, please accept our apologies. Your feedback has already been sha... read more
Great customer service Candace is always a pleasure. I always experienced good customer service with her. When the room wasnt up to stand conditions she addressed it, made sure we received another room. I will continue to conduct my business at the facility and long as I receive quality customer service such as hers. Thanks Stephanie
Business response:
Stephanie, thank you for returning to Extended Stay America. There is no better compliment than a guest who keeps coming back time after time! We are so glad you continue to enjoy our hospitality. We will be sure to share your compliments with Candace for taking good care of you. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
The room was beautiful , and clean ! The staff was amazingly helpful ...... the only problem was the location at night time is kind of hard to see if you have never been there before . I got retained to the wrong spot and had to do a loop , other than that my stay was amazing
Business response:
Thank you for the fantastic feedback about your stay at Extended Stay America. We are delighted to know you were impressed with our well-appointed room and that our associates surpassed your expectations. We appreciate your comments and look forward to your future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Akron - Copley - East
How is Extended Stay America - Akron - Copley - East rated?
Extended Stay America - Akron - Copley - East has a 4.3 star rating with 896 reviews.
When is Extended Stay America - Akron - Copley - East open?
Extended Stay America - Akron - Copley - East is open now. It will close tomorrow at 12:00 a.m.