This profile has been claimed by the business owner or representative.
Extended Stay America - Akron - Copley - East
- Hotels
- Copley, OH
About this business
Location details
185 Montrose W. Ave., Copley, OH, 44321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The no smoking room smelled of smoke. Overall it was a good value for the price. It was close to good restaurants. It was quiet and the bed was comfortable.
Business response:
Willis, thank you for posting a review of your recent stay with us. We are happy you were overall satisfied with your time with us, and our location was convenient for everything you wanted to do on this visit. It is also good to learn you liked our comfortable bed. However, we are sorry for the cleanliness issue with your guest suite. We will share this with our housekeeping team in an effort to be more diligent going forward. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel... read more
Great location
Entire hotel had a terrible odor of cigarette. Thankfully the room had been aired out, but I would not stay again.
Business response:
Jessica, although we always intend to provide our guests with a pleasing environment, we genuinely apologize that the perfume scent on our property was too strong for you. We have taken note of your feedback and will be shared with the appropriate individuals. We regret the inconvenience and hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Someone should inspect the rooms post cleaning! The room I was guaranteed I did not get. I was offered two single rooms or a room with a bed and a couch. I chose the two rooms. They were not next to each other but close enough. The room I stayed in the refrigerator made a knocking noise all night long. There was also traffic noise. There was pee on the toilet seat and the bathroom door did not lock. There were no pots and pans in the kitchen at all. The alarm clock had tape all over the cord and the sound would not shut off.... read more
Business response:
Deborah, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a ... read more
It was an okay place to go.
Frequently asked questions about Extended Stay America - Akron - Copley - East
How is Extended Stay America - Akron - Copley - East rated?
Extended Stay America - Akron - Copley - East has a 3.5 star rating with 1,522 reviews.
When is Extended Stay America - Akron - Copley - East open?
Extended Stay America - Akron - Copley - East is open now. It will close tomorrow at 12:00 a.m.