Extended Stay America - Akron - Copley - East

Kelsey 

on Expedia

a year ago

We chose this place based on the affordability but tried to book another room at a different hotel after getting to our room. Did not find one available close by. The hotel/hallway and room smelled, the bed was uncomfortable and small and after trying to start the shower this morning it made a terrible squealing sound. Would not recommend if you have other options. 

Zak 

on Expedia

a year ago

Not good Room smelled like mildew and cigarette. Clerk was rude. Carpet was filthy. 

Angela 

on Expedia

a year ago

Absolutely disgusting...DO NOT BOOK A ROOM HERE. We checked out a day early and found a new hotel. 

Marliza 

on Expedia

2 years ago

At first my stay was decent until, I was woken up at 4am with bite marks from bed bugs. I immediately talked to staff and was told to wait until 8am to speak with management. I had to checkout and now have to wait for an investigation for a refund. 

Anonymous 

on Expedia

2 years ago

Don’t Stay Here Toilet seat was loose on toilet. Garbage from rooms placed in the indoor collection cans stunk and took forever to be emptied. Bathroom has no exhaust fan. Bed is hard as a rock. Windows did not fully lock. Front desk is not always staffed with someone to assist you. Water pressure was non existent. Shower head is placed to low for tall people. 

Jane 

on Expedia

2 years ago

First impression was a dirty check-in area and it took 5 minutes for somebody to come to the desk to acknowledge us. When we stepped out of the elevator on the 2nd floor, the hallway smelled terrible. The room was not good. Lights didn’t work. We pulled down the covers and there were hairs all over the sheets. I tried to use the bathroom and the toilet didn’t flush. We didn’t spend 15 minutes there. Nobody was at the front desk to speak to so we put the key in the box and left and had to go find another hotel in the area. It... read more

Rebecca 

on Expedia

2 years ago

The place was so dirty - the garage was piled high and overflowing next our room - dog hair all over the front lobby entrance rugs. Smelled and very out dated. Our phone didn’t work. No Ice machines. Says there is breakfast but none was provided - not even a location to even have served it in the past. The site does not tell you up charge when bringing a pet. DO NOT WASTE YOUR MONEY STAYING HERE. I took pictures and will be filing a formal complaint 

Paula 

on Expedia

2 years ago

As we approached the lobby entrance, there were 2 people smoking right by the entrance and there were signs posted no smoking within 100 ft. The lobby door was dirty, the carpet was in dire need of sweeping. There was only one employee behind the desk. We waited at least 15 minutes while he check two men in and they were together. We had a paid reservation. When we entered our room, there were crumbs on the counter, dead bug on the bathroom floor, hair in the tub. We were tired from 10 hours of driving to seek other accommod... read more