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Extended Stay America - Akron - Copley - East
- Hotels
- Copley, OH
About this business
Location details
185 Montrose W. Ave., Copley, OH, 44321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The manager was very rude. Knocked on my door at 10:30. I’ve never had no one. Asked me was I leaving? I’ve worked in establishment of a hotel before I never had the person that runs the front Dess come in a knock on door. Usually the housekeeping does he was very aggressive to knock on my door and asked me was I leaving usually around 10:50 will be time if the person or letting him know but still you should give people time not be rude and rush me out my room it’s pretty much like hurry up and get the hell out. That’s what ... read more
Business response:
Dear Endia, Thank you for sharing your experience. We sincerely apologize for the behavior you encountered with the manager during your stay. We understand how important it is to respect guests' time and space, especially during check-out. What you described is not reflective of the standard of service we aim to provide, and we deeply regret that this affected your visit. Your feedback has been shared with the team to prevent such incidents in the future. We value your continued patronage and hope you will give us another op... read more
It was cheap and affordable but i didnt like that we didnt get any housekeeping we had to call for everything we needed weve been staying for over 2 weeks and i have been cleaning myself you would think that we would get a diacount for how many days we stayed but no we didnt get one and the noise was unbelievably liud and obnoxious and nobody did anything about it supposed to be on tue go breakfast we were lucky to get a granola bar . There is never anybody at front desk you have to wait so long for help you need to get more... read more
Business response:
Dear Alexis, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during your extended stay. We understand that the lack of housekeeping services, the noise, and the limited breakfast options significantly impacted your stay, and we regret that these issues were not addressed promptly. We are committed to improving our services, including staff availability and ensuring a better guest experience. Your comments regarding the need for more attention to cleanliness and customer service will ... read more
This is more of a homeless shelter than a hotel. It is labeled no smoking but you could smell weed through our hallway. We were the last room before a side exit which was propped open and unsafe. There was mold in the bathroom and the toilet ran constantly. We will not stay here again
Business response:
Dear Tina, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. The concerns you've raised regarding cleanliness, safety, and odor are unacceptable, and we understand how frustrating this must have been for you. Please be assured that we take these matters seriously and are working with our team to address these issues promptly. We appreciate your feedback as it helps us improve. We sincerely hope you will consider giving us another opportunity to provide you with a mor... read more
I wouldn't know. I reserved 2 rooms and there was an issue with one of them so they moved us to another motel which was under construction. Was not happy. I reserved these rooms over a month ago.
Business response:
Dear Jeanine, Thank you for sharing your experience. We regret the inconvenience caused by the unexpected room issue and the transfer to an alternate property. We understand how disappointing it must have been, especially after planning in advance. While we strive to accommodate all reservations smoothly, unforeseen situations can sometimes occur, and we apologize for the disruption. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding visit.Sincerely,Ho... read more
My room had a chirping fire alarm, clogged leaking toilet, no tv remote, and someones dirty underwear left in a drawer. Their initial response was to use a different room with a broken door for the bathroom and they couldnt do anything about any of the issues currently. It wasnt until i said i wanted my money back that they sent someone to plunge the toilet and disconnect the fire alarm not repair it. Very lazy and unprofessional.
Business response:
Dear Daniel, Honest reviews such as yours help us as we continuously focus on improving our services for our guests, and we sincerely apologize for the maintenance issues in your suite. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies that this was not your experience. We will address these issues appropriately with our team. We hope you will ... read more
Old property with limited amenities and not well maintained. I won't be back.
Business response:
Dear Georgia, Thank you for your feedback. We apologize for the discomfort caused by the missing amenities. Our team has addressed these issues, and our front desk is always available to help you. We hope you will reconsider staying with us in the future, as we are committed to improving. Safe travels!Sincerely,Hotel Management
Stay away- bed bugs After a 14 hr drive to see my son before deployment to the middle east- I was thankful to arrive at the hotel. Front desk service was fine. Room wasnt immaculate superficially, but fine for our 2 day stay. Ran to a store to grab something to eat & getting ready to sleep after a long day. My daughter has been in hotel housekeeping for years (Hampton inn & Sea Island Resort) and has been extensively trained to inspect rooms- which she did & found bed bugs. We immediately went to the front desk to tell them ... read more
Business response:
Dear Jennifer, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Akron - Copley - East
How is Extended Stay America - Akron - Copley - East rated?
Extended Stay America - Akron - Copley - East has a 3.5 star rating with 1,546 reviews.
When is Extended Stay America - Akron - Copley - East open?
Extended Stay America - Akron - Copley - East is open now. It will close tomorrow at 12:00 a.m.