Extended Stay America - Akron - Copley - East

MICHELLE 

on Expedia

4 years ago

Not where I would stay again They never moved my original reservation, which apparently had a note in the computer to do so, so we didn't have a reservation and it took 2 hours to get a new one, which was downgraded since they were out of my booked room. I went to put my clothes in the dresser and the front panel came off and almost crushed my foot. The freezer makes a knocking noise all night. The empty room next to us had an alarm going off at 1am for an hour. The phone didn't work so I had to wait in the lobby to tell som... read more

Anonymous 

on Expedia

4 years ago

Nice room but y’all have bedbugs. Never staying there again!!! 

carl 

on Expedia

4 years ago

Beware!! One of the worse overnight stays i ever had first room was destroyed not cleaned excuse was they forgot about it second room was fine but alot of children running around very noisy place doors slamming and to top it off was charged for a second night that was not booked took me 2 days of countless phone calls to get it fixed General Manager at the motel finally took care of this issue she should be the owner but took a week to get my refund very sad all in all one of the worse services i ever delt with ESPECALLY WIT... read more

Clarencejackson 

on Expedia

5 years ago

Bed bugs they dont. Clean rooms at all nor do they Change the bed 

Jason 

on Expedia

5 years ago

Terrible service Never was allowed to check in. Was told twice i had tonwair an hour fornthe. Computers to reboot 

Anonymous 

on Expedia

5 years ago

You took my money for a room that they didn't have any rooms left at this place I am not happy and I'm trying to get my money back that you took when you know they didn't have any rooms 

Ann 

on Expedia

5 years ago

Someone tried to break in my room in the AM There was poop on the toilet bowl, so it was not clean. The rest of the room was fine. It took FOREVER to get any hot water. No cups in the room or even a small coffee pot. At 3-4 am someone tried to get into our room. They had a key card (which was obviously made for them) and they opened the door. Good thing we had the security bar on the door, so they could not get in. It was my daughter and I in the room and I could not imagine what would have happened if we would have forgotte... read more

Alexandra 

on Expedia

6 years ago

Not clean Old, dirty and musty. The chairs and lamps had dust caked on them. We had to change rooms because there were stains on the bed sheets. Honestly, extremely disappointing. We couldn’t get out of there fast enough.