Extended Stay America - Albuquerque - Airport

Business response:

Concepcion, thank you for sharing the details surrounding your stay. Our team's first priority is exceptional service to our guests, and we obviously missed the mark. We regret our staff did not promptly respond to your requests, and we apologize for the inconvenience. We hope you will give us another chance in the future to show you we appreciate having you as our guest. Sincerely, Hotel Management 

Business response:

Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better exper... read more

Business response:

Thank you for evaluating your stay. We're truly sorry that your room was not in the spotless condition as it should have been. Your comments have been discussed with our housekeeping staff to be more attentive in their efforts ensuring that our future guests never encounter the same problem. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the futur... read more