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Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
cockroaches in the my doughtier room,two days in a row.
Business response:
Thank you for your review. We apologize for the inconvenience your daughter had due to the roaches in her accommodation. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. We appreciate your feedback and hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
The room I was in smelled horrible as though someone had fried disgusting food in it for a month straight. I was afraid my clothes and I would smell like that room. The room was dirty (floors) with visible dirt like it had not been vacuumed or cleaned.
Business response:
Jennifer, we apologize for the odor and cleanliness issues which left you with a less than favorable impression of our hotel. Your experience is noted and has been brought to the attention of our housekeeping department. We assure you that remedial steps are underway so such issues don’t happen again. Please consider giving us a chance to redeem ourselves in the future. Sincerely, Hotel Management
I found hair and a flea in the bed when I arrived. It was not clean. I also found hair on the floor in the bathroom. I am disappointed that the room was not clean and ready for me as I had a super late night arrival and had to leave early in the morning.
Business response:
A well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback is shared with the appropriate team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Good. It was near the airport. Bad. They advertised breakfast which was really coffee and some packaged granola bars and muffins. If you want a hot breakfast go elsewhere.
Business response:
Thank you for reviewing your experience at our hotel. Although you had an overall comfortable stay, we are sorry to know our grab-and-go breakfast offerings weren’t to your satisfaction. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
The carpets were filthy. The room was dingy and it felt like I had stepped back into the seventies......a closet with a curtain, two little double beds, the kitchen was the size of a walk-in closet. The bedside lamps did not work. It was not acceptable. Travelocity should not subject their customers to such poor accommodations!
Business response:
Thank you for your review. We apologize for the difficulties you encountered in your room. We have already followed up with the housekeeping staff to investigate where we missed a step and will take corrective action so that this does not happen again in the future. We have also asked our maintenance team to fix the lamps immediately. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Night clerk was not very helpful. Room had a very strong stale smell. Shower head had very poor water pressure/stream.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Delivering great hospitality and a well-appointed room has been our aim, and we apologize for having failed in this attempt. Your feedback has been discussed with all teams to ensure we deliver top-notch services going forward. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
The smell in the room was terrible. The staff was not friendly at all. They never informed me when is check out time and charged me extra $52
Business response:
Please accept sincerest apologies for the odor and service issues you encountered during your stay. We have shared your concerns with the respective teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. In regard to the charges, please feel free to reach out to our front desk as they will be happy to provide you with a detailed explanation. We understand the frustration ... read more
Terrible Attitude : the initial Check in was fine, but it all went south when we later asked for the comfort package that has plates, bowls, utensils, etc. I was told by the short blonde receptionist that they didn't have any packages today and that we wouldn't be able to have one. I asked her how I could use the kitchenette without utensils, bowls and mugs. She then said she could get me utencils, and then asked spottily if I needed anything else but her eyes were bulging out of her head with exasperation at me in case u mi... read more
Business response:
Thank you for being with us. We offer our most sincere apologies for the inconvenience you had due to the poor service you experienced from our associates. Your feedback will help us remind our team to improve their service levels going ahead. Also, we are sorry for the noise issue. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
We booked a room with 2 queen beds and the room given to us were fulls, bathroom smelt of mold and was dirty, hotel advertised a continental breakfast but only had snack muffins and coffee. When i complaimed about the conditions and the bed size, i was told they inspect the rooms and we had 2 queen beds and the room was clean and stood by that even though it was not clean and the beds were not queens
Business response:
Thank you for being our guest. We are sorry your room, and our grab-and-go breakfast were not to your expectations. Your feedback will be shared with the concerned team to improve our future guests’ experiences. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,878 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.