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Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty hotel...would never stay there again. Outside hallwats were filthy, room was dirty and it felt like seedy people hanging around.
Business response:
Thanks for being our guest. We apologize for the inconvenience you encountered in your room with regard to cleanliness. We are concerned about your experience and have immediately brought this to the attention of our housekeeping department to review and action. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
Balloon festival rip off Paid 273 a night for a partially cleaned room and no room service room wasn’t turned day on day 2 used the towels we Brought with us it’s crazy price doubled for a balloon festival I didn’t even attend
Business response:
Mark, thank you for choosing our hotel. We sincerely apologize that your room was not serviced and cleaned to the level it should have been and that you were unaware of our housekeeping policy. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sinc... read more
Becauae this hotel is an extended stay they don’t even make the bed or give you fresh towels daily. This hotel at best is a 2 out of 5. I will never stay at an Extended stay again, and I had to pay $188 a night because I stayed during the Balloon Festival, they should be ashamed.
Business response:
Thank you for choosing us. We apologize as you were unhappy with our hotel policy and regret the inconvenience it caused. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
It was my understanding that I booked a room with two doubles beds for my husband and daughter. My husband told me he slept on the floor because there was only one double bed that they could not both fit in.
Business response:
Thanks for reviewing your husband and daughter’s stay. We are sorry to hear you were disappointed with the size of their suite. We do have a variety of suite types available, and perhaps one of the larger suites will better meet your needs during your next stay. Thank you again, and we hope to welcome you and your family back soon. Sincerely, Hotel Management
Find another place. I've never had a hotel tell me I'd be charged $25 to check in early. I arrived from the airport at 1:30 pm Check in was 3pm No cars in the parking lot and looked like plenty of rooms ready. I came back at 3:30pm. When I checked out at 7am did anyone offer me a refund for checking out early - no. Really ? There are plenty of cheap hotels around Abq. Airport when your looking for just one night. Try a different one.
Business response:
Lynn, thanks for being our guest. We are sorry to know we couldn't provide you with a comfortable stay and that you didn't like our hotel policy concerning early check-in. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Horrible guest services Services were non accomondating. Not helpful nor recieving.
Business response:
Concepcion, thank you for sharing the details surrounding your stay. Our team's first priority is exceptional service to our guests, and we obviously missed the mark. We regret our staff did not promptly respond to your requests, and we apologize for the inconvenience. We hope you will give us another chance in the future to show you we appreciate having you as our guest. Sincerely, Hotel Management
Yikes Spent one night at this place simply because it was cheap and we were leaving on an early flight the next morning. I’m pretty sure there was blood on one of the bedspreads and the mildew in the shower was frightening. In hindsight I should have just slept in my car
Business response:
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better exper... read more
disgusting My bed was filthy
Business response:
Thank you for evaluating your stay. We're truly sorry that your room was not in the spotless condition as it should have been. Your comments have been discussed with our housekeeping staff to be more attentive in their efforts ensuring that our future guests never encounter the same problem. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the futur... read more
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,786 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.