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Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was smaller than I expected but it was clean. I could hear someone running outside late at night.
Business response:
Thank you for reviewing your stay. We are sorry for the disappointed you had with the size of the room and regret any inconvenience caused. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. Thank you again for your candid feedback. We hope you will give us an opportunity to make this up to you during a future stay. Sincerely, Hotel Management
The room smelled awful and there was no hair dryer.
Business response:
Thank you for staying with us. We apologize for the odor you experienced in your room and regret the inconvenience it caused. We have asked our housekeeping staff to make sure this room receives a deep clean so that it is not repeated again in the future. Please know, our in-room amenities such as hairdryers and other items are kept at the front desk and are complimentary. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
When booking the hotel DOES NOT inform you that it won’t clean your room unless you stay more than 7 days. So no clean towels you have to go to front desk and ask for anything you may need. The office is not open 24/7. No breakfast besides granola bars and coffee.
Business response:
Thank you for your recent review of your stay. We apologize for your disappointment with the breakfast offerings. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We also offer a complimentary linen exchange service at the front desk. In response to your feedback, we will be coaching our front desk staff to ensure we are clearly communicating our services and amenities during guest... read more
It was so outdated. Eighties decor, everything brown, dull, old, tiny room. Dirty in the hallways, very depressing No ice machine, breakfast was a joke...coffee and carb, carb, and more carbs. Room was not cleaned during entire three night stay "they don't do that for three night guests." WiFi sucked unless extra charge for "enhanced" access. Noisy, heard everything from next door from TV to sneezing to talking. Pictures were far better than the actual thing.
Business response:
Thank you for the feedback. We are sorry that our breakfast offerings were not appealing to you and have shared this with our Brand Leaders to assist them when determining new choices. We also apologize for the cleanliness issue you encountered and regret the inconvenience caused. As our housekeeping services are long-term based, we provide. Our housekeeping services are provided to guests staying eight or more nights, respecting their privacy of the home-like living. However, these services are always available upon request... read more
I did not like my room being next to hotel lobby. The room was overall great but the location was terrible because I could hear closing doors all night.. Didn't sleep at all!
Business response:
Gil, It was disappointing to read you did not experience a good night’s sleep due to the noise issue, and we are sorry for the inconvenience it caused. We wish we had been informed about the inconvenience you had as our front office team would have done their best to make your trip a better one. We hope to have another chance to host you on in the future. Sincerely, Hotel Management
It is an extended stay, therefore, apparently, they do not have ice machines... they do have refrigerators with ice trays, however, those trays are not filled because of sanitary reasons... while this is understandable, the bottom line is NO ICE...after driving, or flying, many hours, I like an iced beverage! Husband went to neighboring motel to obtain ice... not going back!!!
Business response:
We are sorry for the disappointment you had for not having machine ice in our property and that we regret the inconvenience you had. We hope you and your husband will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,878 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.