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Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad infrastructure There were no utensils. When enquired I was told that I will have to ask and carry it myself. No cleaning supplies either. The stove was hardly working making it difficult to cook anything.
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
One of the worst hotels ever considering the price We did not like anything about this extremely overpriced hotel. Overhead light shade was on floor when we entered the room. Luckily it fell before we got there or we could have been injured. They do not do housekeeping on a daily basis so if you need clean towels you have to go to the office to get them. Too many things wrong to list.
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Fraudulent charges The stay was good but the hotel charged me 200 dollars on accident without notification which caused over drafting of my account I’ve been unable to pay my cellphone bill because there is still a hold on my account and I have late and overdraft fees I’ve used your site before with other hotels and have never had any issues like this then the assistant manager who made the mistake says there is nothing she can do and it was not their fault
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. However, we would need more information to address your specific concerns. Please do not hesitate to contact our general manager directly if you would like to discuss this matter in more detail. Thank you for being our guest, and we hope you will consider staying with us again. Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Dirty hotel...would never stay there again. Outside hallwats were filthy, room was dirty and it felt like seedy people hanging around.
Business response:
Thanks for being our guest. We apologize for the inconvenience you encountered in your room with regard to cleanliness. We are concerned about your experience and have immediately brought this to the attention of our housekeeping department to review and action. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
Balloon festival rip off Paid 273 a night for a partially cleaned room and no room service room wasn’t turned day on day 2 used the towels we Brought with us it’s crazy price doubled for a balloon festival I didn’t even attend
Business response:
Mark, thank you for choosing our hotel. We sincerely apologize that your room was not serviced and cleaned to the level it should have been and that you were unaware of our housekeeping policy. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sinc... read more
Becauae this hotel is an extended stay they don’t even make the bed or give you fresh towels daily. This hotel at best is a 2 out of 5. I will never stay at an Extended stay again, and I had to pay $188 a night because I stayed during the Balloon Festival, they should be ashamed.
Business response:
Thank you for choosing us. We apologize as you were unhappy with our hotel policy and regret the inconvenience it caused. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
It was my understanding that I booked a room with two doubles beds for my husband and daughter. My husband told me he slept on the floor because there was only one double bed that they could not both fit in.
Business response:
Thanks for reviewing your husband and daughter’s stay. We are sorry to hear you were disappointed with the size of their suite. We do have a variety of suite types available, and perhaps one of the larger suites will better meet your needs during your next stay. Thank you again, and we hope to welcome you and your family back soon. Sincerely, Hotel Management
Find another place. I've never had a hotel tell me I'd be charged $25 to check in early. I arrived from the airport at 1:30 pm Check in was 3pm No cars in the parking lot and looked like plenty of rooms ready. I came back at 3:30pm. When I checked out at 7am did anyone offer me a refund for checking out early - no. Really ? There are plenty of cheap hotels around Abq. Airport when your looking for just one night. Try a different one.
Business response:
Lynn, thanks for being our guest. We are sorry to know we couldn't provide you with a comfortable stay and that you didn't like our hotel policy concerning early check-in. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,879 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.