Extended Stay America - Albuquerque - Airport

Business response:

Thank you for your review. We apologize for not living up to your expectations and that our grab-and-go breakfast was not to your likings. We will share your feedback with our breakfast team for future additions. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management 

Business response:

Diana, thank you for being our guest and providing your feedback. We apologize for the cleanliness issues you faced while you were here and that our facility fell short of your expectations. We have shared your comments with our team as we work on updating and refreshing our hotel. We appreciate your comments and hope you will choose us the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and providing your feedback. We regret your disappointment with our breakfast and apologize for your dissatisfaction during your stay. We will make a note of your feedback as we plan any changes to our breakfast offerings. Please note, Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. Also, the dishware and exchange towels for your room are kept at the ... read more

Business response:

Thank you for taking the time to review your stay with us. We are sorry about your experience and have brought this to the attention of our housekeeping for review and action. Your concerns regarding the maintenance issue have been shared with the appropriate team to fix it immediately. We do hope you give us another chance in the future to make it up to you. Sincerely, Hotel Management 

Business response:

Please accept our sincere apologies for not living up to your expectations for a perfect stay. We always strive to deliver a clean room and well-kept facilities, and unfortunately, we missed during your visit. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. We hope you choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management 

Business response:

Juliana, thank you for staying with us. We apologize for your disappointment with the in-suite amenities. The coffee maker, bath amenities, and kitchenware for your suite are available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. We are sorry for your disappointment with the hotel's housekeeping policy and apologize it was not communicated before. We value... read more