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Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Well our whole trailer with everything we owned go stolen and conviently “none of their cameras outside worked”
Business response:
Dear Guest, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
I stayed here for one night and my car was broken into, the window was smashed out and some things were stolen. The girl at the desk helped me clean up the glass and gave me a garbage bag for the window, but there wasn’t much else she could do. I asked if this happens a lot there and was told that it does. I’m disappointed that I wasn’t at least warned of it. Also the manager hasn’t bothered to call and apologize, or give me any sort of refund for something that happened in their parking lot. Do yourself a favor and don’t ex... read more
Business response:
Dear Stacey, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Theft alert Our trailer was stolen and the rooms are disgusting. Their cameras do not work so what ever you do. Do not stay here!! They take no responsibility for letting people know this happens weekly and have no cameras.
Business response:
Dear Jennifer, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Stay here if you want your car burglarized Had an employee staying here. Every car in the parking lot was burglarized one night. The next night there were fights in the parking lot. Moved the to another hotel after that.
Business response:
Thank you for the review of our hotel and for sharing your feedback. Please know our top priority is the safety and security of our guests and our employees. Our Security team is reliable and well trained, and we assure you we are investigating the issues you mentioned. We also work very closely with the local Police Department to keep all of our guests safe and secure during their stay. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
THE FRONT DESK GIRL WAS A TERRIBLE HOST SHE DIDNT RETURN THE MONEY I USED TO BOOK A ROOM ON THE INTERNET WITH BECAUSE SHE WANTED PROOF OF A CREDIT CARD FROM A BANK BEFORE CHECK IN WHEN I USED A VISA ONLINE TO BOOK WITH THAT APPROVED I RATE 0 AND WISH I CAN HAVE THIS REVIEWED BY CORPORATE DISAPLINE
Business response:
Anthony, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. With regard to your billing query, please feel free to communicate with us out at our front desk as they will be happy to resolve your queries. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
The overall condition seemed very dated and old. At first it seemed clean when we went in, however in room 116 where we stayed I noticed a rather large red stain in the carpet, could be blood, could be kool-aid, but very noticeable. Also, multiple burn/melt weird issues on the carpet. The beds were quite stiff, though the pillows were comfy. Overall it’s a cheap place and you get what you pay for, but for similar prices, I’ve stayed in much nicer motel 6 and such.
Business response:
Thank you for your recent stay and for your comments. Your feedback with regard to the condition of our property will be discussed when we are in the process of finalizing our renovation plans. So till these plans are formulated our housekeeping and maintenance teams will try their best to keep our facilities clean and well-maintained. Please consider staying with us again so we can provide you with a comfortable experience. Sincerely, Hotel Management
I've stayed here frequently while traveling and this is the first I've been put in a room between two loud neighbors and even had one smoke in front of my AC at midnight waking me from finally falling asleep from their noise to gross cigarette smoke coming thru my vent.
Business response:
Thank you for being our guest. We apologize for the noise and smoke smell you experienced while you were here. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. Also, know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Manage... read more
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,878 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.