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Extended Stay America - Albuquerque - Rio Rancho
- Other
- Rio Rancho, NM
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2608 The American Road Northwest, American Rd NW, Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Didn’t like that they don’t make up your room or bring us towels. And no conditioner and lotion in the rooms
Business response:
Thank you for your review. We apologize for your disappointment with our housekeeping policy and our in-suite amenities. Please note, our housekeeping services are provided to guests staying eight or more nights; however, these services are always available upon request for a minimal fee. Also, the towels and amenities for your room are kept at the front desk, and we are sorry if this was not communicated to you at the time of check-in. We will ensure our front desk staff clearly communicates our services to all guests going... read more
Excellent hotel. We had a "chirping" smoke alarm and they fixed it immediately.
Business response:
Thank you for choosing Extended Stay America and for the wonderful rating. We are glad except for an issue you had a great stay with us. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
This Extended Stay America is my favorite place to stay in Rio Rancho. Great location, great price and quiet but still close to major businesses.
Business response:
Santiago, we are delighted you had an excellent stay at Extended Stay America. Thank you for the fantastic review! We are glad to read you enjoyed our ideal location and that you found us to be a great value. We enjoyed having you as our guest and cannot wait for your return visit. Sincerely, Hotel Management
It is quiet and beds are fairly comfortable. Under beds have not been vacuumed in months or longer. Carpets are filthy and in disrepair. Socks and feet get black walking on the floor. Bath tub drain plug partially works and tub full of water drains while taking bath. Small cook top is in disrepair and will not heat. Microwave turntable does not work.
Business response:
Thank you for being a guest at our hotel. Although you liked our calm atmosphere and the coziness of your bed, we offer our apologies for the difficulties you had in your room. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. Please consider returning to our hotel, as we would love to have an opportunity to make up for the inconvenience caused to you Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho
How is Extended Stay America - Albuquerque - Rio Rancho rated?
Extended Stay America - Albuquerque - Rio Rancho has a 4.2 star rating with 1,182 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho open?
Extended Stay America - Albuquerque - Rio Rancho is open now. It will close tomorrow at 12:00 a.m.