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Extended Stay America - Albuquerque - Rio Rancho
- Other
- Rio Rancho, NM
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2608 The American Road Northwest, American Rd NW, Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
staff was very helpful and courteous. Rooms were clean, but dated and furniture was sort of shabby. Parking lot had broken glass which was never cleaned up during my stay.
Business response:
Thank you for being our guest. We are pleased you liked our accommodations and enjoyed the service delivered by our associates. However, we are sorry for what you encountered in the parking lot. We have shared your feedback with the appropriate team so that we can improve our service and facilities going forward. Thanks again, and we hope to welcome you back in the future. Sincerely, Hotel Management
Good but not great Great location for the balloon festival. Very thin walls. AC did not work but windows opened which saved us. Would stay here again but would definitely pack a fan & ear plugs just in case.
Business response:
Thank you for reviewing your recent stay while you were here for the balloon festival. Although you liked our convenient location, we are sorry for the issues you encountered with the air conditioner. Your feedback will be shared with our maintenance team for review and action. We value your comments and look forward to seeing you again soon on your next trip this way. Sincerely, Hotel Management
We were there 13 days. Brought our own crock pot, etc. Really need shelves under bathroom sink, no where to put your things away for that long. Pillows were uncomfortable. Everything else was very good.
Business response:
Patricia, thank you for your review of your recent stay. We are glad you had an overall great stay. We will share your concerns regarding pillows with the appropriate individuals so that they can take the necessary steps to make our future guests experience a better one. We appreciate your suggestions and hope to see you again soon. Sincerely, Hotel Management
A nice hotel in a nice area. Everything was clean and In good condition and the room was fairly large. Staff were friendly. The only possible improvement would be a better breakfast, it was very basic.
Business response:
Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our spacious rooms, well-maintained property, and friendly front desk staff. We value your suggestions and look forward to welcoming you back soon! Sincerely, Hotel Management
The entrance way and the stairwells were very smelly.
Business response:
Thank you for your comments. We are sorry for the odor you encountered in the lobby and regret the inconvenience caused. We have taken note of your feedback and have shared it with the housekeeping team to be more diligent going forward and to ensure it is not repeated again. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Room was basically clean. No coffee in room despite the empty full kitchen. Very small mini coffee bar in lobby. Room layout was okay. For an extended stay no drawers for storage except for the beat up TV stand. Shower curtain was hung so high the shower leaked water all over the floor. Had to use towels to keep it dryer. Hotel staff knew the issue and just gave us new towels. No blow dryer in the room. Would pick another hotel the next time we visit Albuquerque for the Balloon Festival. Oh yeah. This hotel allows pets so do... read more
Business response:
Thank you for staying at our hotel. We are sorry you were not aware of our kitchenware policy and regret the inconvenience caused. To ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Moreover, we apologize for the maintenance issue you encountered and regret our associates did not resolve the problem. This is not accepted, and we have shared your feedback with the maintenance as well as the front d... read more
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho
How is Extended Stay America - Albuquerque - Rio Rancho rated?
Extended Stay America - Albuquerque - Rio Rancho has a 4.2 star rating with 1,199 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho open?
Extended Stay America - Albuquerque - Rio Rancho is open now. It will close tomorrow at 12:00 a.m.